What AI should do in a CRM (and what it shouldn’t) — our stance on AIWhat AI should do in a CRM (and what it shouldn’t) — our stance on AI

What AI should do in a CRM (and what it shouldn’t) — our stance on AI

Where is CRM going? How should AI be implemented? Should it be implemented? And how will Capsule CRM do it? All this and more in this blog post.

Jon Davis

Product

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What AI should do in a CRM (and what it shouldn’t) — our stance on AIWhat AI should do in a CRM (and what it shouldn’t) — our stance on AI

What AI should do in a CRM (and what it shouldn’t) — our stance on AI

Uncapped product update - November 2025Uncapped product update - November 2025

Uncapped product update - November 2025

Level up your marketing with SMS campaignsLevel up your marketing with SMS campaigns

Level up your marketing with SMS campaigns

Bring Outlook and Gmail into Capsule CRM - 2025 updatesBring Outlook and Gmail into Capsule CRM - 2025 updates

Bring Outlook and Gmail into Capsule CRM - 2025 updates

Sales

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AI sales pipeline blueprint: How to build, optimize, and scaleAI sales pipeline blueprint: How to build, optimize, and scale

AI sales pipeline blueprint: How to build, optimize, and scale

Best CRM for sales reps for 2026Best CRM for sales reps for 2026

Best CRM for sales reps for 2026

Best CRM for retail: our top software recommendationsBest CRM for retail: our top software recommendations

Best CRM for retail: our top software recommendations

Easy prospecting on LinkedIn with Add to CRMEasy prospecting on LinkedIn with Add to CRM

Easy prospecting on LinkedIn with Add to CRM

Business

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What AI should do in a CRM (and what it shouldn’t) — our stance on AIWhat AI should do in a CRM (and what it shouldn’t) — our stance on AI

What AI should do in a CRM (and what it shouldn’t) — our stance on AI

100+ small business statistics you need to know100+ small business statistics you need to know

100+ small business statistics you need to know

Business statistics every business owner should know [2026]Business statistics every business owner should know [2026]

Business statistics every business owner should know [2026]

Best CRM for sales reps for 2026Best CRM for sales reps for 2026

Best CRM for sales reps for 2026

CRM

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What AI should do in a CRM (and what it shouldn’t) — our stance on AIWhat AI should do in a CRM (and what it shouldn’t) — our stance on AI

What AI should do in a CRM (and what it shouldn’t) — our stance on AI

Best AI CRM for small business: top choices in 2026Best AI CRM for small business: top choices in 2026

Best AI CRM for small business: top choices in 2026

2026 Attio CRM review and top alternatives2026 Attio CRM review and top alternatives

2026 Attio CRM review and top alternatives

2026 Folk CRM review: pros, cons, pricing and top alternatives2026 Folk CRM review: pros, cons, pricing and top alternatives

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Marketing

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Best CRM for digital marketing agency: our picksBest CRM for digital marketing agency: our picks

Best CRM for digital marketing agency: our picks

Best small business management software to use in 2026Best small business management software to use in 2026

Best small business management software to use in 2026

How to advertise your business? Ideas for 2026How to advertise your business? Ideas for 2026

How to advertise your business? Ideas for 2026

Level up your marketing with SMS campaignsLevel up your marketing with SMS campaigns

Level up your marketing with SMS campaigns

Culture

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Business acronyms for small business ownersBusiness acronyms for small business owners

Business acronyms for small business owners

How to be more organizedHow to be more organized

How to be more organized

Key tools to help run your business remotelyKey tools to help run your business remotely

Key tools to help run your business remotely

Capsule at 15: Looking forwardCapsule at 15: Looking forward

Capsule at 15: Looking forward

Webinars

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How to win and retain clientsHow to win and retain clients

How to win and retain clients

Webinar: Marketing essentials: how to plan and create great content for small businessesWebinar: Marketing essentials: how to plan and create great content for small businesses

Webinar: Marketing essentials: how to plan and create great content for small businesses

Webinar: Marketing essentials: how to build a small business marketing planWebinar: Marketing essentials: how to build a small business marketing plan

Webinar: Marketing essentials: how to build a small business marketing plan

Webinar: Create your go-to-market plan - easy strategies on a small-business budgetWebinar: Create your go-to-market plan - easy strategies on a small-business budget

Webinar: Create your go-to-market plan - easy strategies on a small-business budget

AI

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What AI should do in a CRM (and what it shouldn’t) — our stance on AIWhat AI should do in a CRM (and what it shouldn’t) — our stance on AI

What AI should do in a CRM (and what it shouldn’t) — our stance on AI

Best AI CRM for small business: top choices in 2026Best AI CRM for small business: top choices in 2026

Best AI CRM for small business: top choices in 2026

AI sales pipeline blueprint: How to build, optimize, and scaleAI sales pipeline blueprint: How to build, optimize, and scale

AI sales pipeline blueprint: How to build, optimize, and scale

AI for small business marketing: ideas to try todayAI for small business marketing: ideas to try today

AI for small business marketing: ideas to try today