The Capsule Blog

Latest from the Capsule team

Recent updates

Friday, September 11, 2015 by Josef Szotten

We’d like to start sharing more about what’s new in Capsule, small updates as well as big. Here’s the latest roundup of new features, improvements and integrations:

Faster search with better matching

We’ve been rolling out a number of changes for the search function in Capsule over the past few months. Under the hood we’re now using the proven ElasticSearch database to power the search results. This has improved performance signficantly and it enables more sophisticated matching. A few examples:

  • The order of the names no longer matters. For example searching for Spacey Scott will now match Scott Spacey, as will searches for Spacey S or Scott S
  • For phone numbers, it now matches across all phone numbers on a contact rather than just the first, and formatting no longer affects the matching. For example searching for 773-338-7786 now matches to (773)-338-7786 or 773 338 7786
  • Addresses can now be searched. For example with a street address such as 847 North Street or with a zip/post code such as 60614
  • In addition to using a full email address, it’s now possible to find contacts using the first or last part of an email address. For example, will show all contacts with an email address on that domain such as
  • Search now matches on individual words in a searchable custom field and there’s no limit on the number of characters like there was before

Number-based custom fields

We never fail to be in awe of the ways our customers use custom fields. A popular request has been to support filtering for numerical conditions such as Lead Score > 5. To enable this we’ve introduced a new type of custom field that supports numbers. Once configured and populated you can then use them as filters in a list.

New social networks

Given the success of Pinterest and Instagram it’s time we made them available as social networks for you to record on a Capsule contact. We’re taking a look at others we should add but we’re mindful of not making the selection too daunting. In a related change, we’ve updated the CSV import to enable import of the full set of social network links that we support.

Address formatting

We’ve tidied up the formatting of addresses for some countries to be consistent with local rules. For example, in European countries we now show the zip/postcode before the city unlike in the United States where it comes after.

Lundsgade 15 
1682 Copenhagen

New integrations

We’re aways excited to welcome new integrations with Capsule and we’ve got some neat updates to share.


The PieSync team have been busy since the initial release of their contact syncing solution. As well as refining their Google Contacts sync, they’ve added support for syncing Capsule contacts with email marketing tools Campaign Monitor, Active Campaign and MailChimp


Quotient makes it simple to create slick looking quotes and proposals in minutes and then share them with the customer for acceptance. Their integration with Capsule enables lookup of Capsule contacts when creating quotes and automatically add quotes to the contact history in Capsule. Take the Quotient tour to learn more.


For those of you that bill for your time or just want to track time spent by activity, The Toggl browser extension is a super handy way to keep track of time spent on specific cases and opportunities in Capsule.

Gravity Forms

Wordpress users rejoice. Gravity Forms now has a direct integration with Capsule making it simple to create powerful forms in your website and submit to Capsule. Take a look at the Gravity Forms overview and their Capsule integration page for more info.

Posted in feature.

Improved Tracks to help guide you through regular processes

Wednesday, May 20, 2015 by Michael Josephson

We’re excited to share improvements to the Tracks feature in Capsule, all of which are the result of ideas and feedback from our fantastic Capsule users.

Tracks are a popular feature in Capsule that allow you to define processes you commonly use in your business. For example, your sales process might involve sending a new prospect a quote and then following up in few days time to close the sale. You can configure these steps as a Track and can then start that Track against a particular opportunity or case in Capsule to guide you through your process.

The biggest and most heavily requested change we’ve introduced for Tracks is the concept of reverse Tracks. This is useful when you regularly follow a series of steps leading up to an event. For example, if you plan workshops or conferences there are likely things you do a number of weeks or days in advance of the event. By configuring these steps in a reverse Track, Capsule will remind you to complete them leading up to the date of the event.

You can now also move the start date of a regular Track so that the sequence starts in the future or in the past. And finally, we’ve applied some design love to the display of tracks to make them easier on the eye and to give better information at a glance.

Posted in feature.

Better duplicate checking and merging on import

Wednesday, April 8, 2015 by Duncan Stockdill

A little while back we introduced duplicate checking when adding a new contact to Capsule. We’ve followed this up with better duplicate handling when importing contacts.

Duplicate Options

Perhaps you’re importing leads from an application that you’ve used to manage an event. In this scenario some of those leads may be duplicates of existing contacts in your account. The new import process will identify the duplicates and let you merge in new contact details such as a new phone number.

Sometimes our users want to extend or amend existing contact data in bulk, perhaps after making modifications to an export in a spreadsheet. The new import process can be used to apply updates to existing data in this way too.

The new import is deliberately cautious when checking for duplicates and updating data. For example name alone isn’t enough to identify a duplicate. After all, there are over 35,000 John Smiths in the U.S. alone. Capsule looks for matches in other contact details such as email address or organisation when identifying duplicates. And if your import file contains a new phone number for an existing contact it will be added to the contact rather than overwriting any existing data.

I hope you find this helpful and look forward to your feedback.

Posted in feature.

Updates to our support portal

Wednesday, January 14, 2015 by Tom Bell

First off I hope everybody had a good holiday season and that you’re looking forward to the new year.

After we launched the new look for Capsule we had a lot of screenshots that needed updating in our support articles. We thought this would be a great time to also begin discussing how we could improve our support articles for everyone that uses them.

Our support articles needed a way that would allow us to easily keep them up to date. We took inspiration from Wistia’s documentation and used a static site generator to build our support portal. This means we can update any out of date information or screenshots quickly, making them easier to maintain.

From a user’s perspective we have combined the old individual pages into a single stream of related articles to allow for easier exploration of the wider subject. For example the tracks article contains all the combined articles around managing your tracks. From time to time when using Capsule there can be a number of steps involved in a process - the new layout of our support articles gives you a clear display of all the steps involved.

Support Articles

Search has also been improved. We will search each individual section of an article and suggest which sections you might be searching for. You can also submit the search and we’ll take you to a more detailed search results page. We’ve added a search box on each article for easier navigation between articles. In addition - we have the ability to learn from past searches to better update the content and ensure that the most relevant results always show up at the top.

Best of all, the site is super quick for everyone using it and the pages are optimised for mobiles and tablets so you can get Capsule support on the go.

You can find our new support portal at If you have the old address bookmarked please update it to this new address.

Repeating tasks

Wednesday, December 10, 2014 by Michael Josephson

Usually tasks are just one off things that we need to get done and ticked off, but for some activities it’s a regular occurrence such as completing a quarterly report or customer check in. To make it easy to manage these we’ve introduced repeating tasks. Just click the “repeat” link when adding a task.

Creating a repeating task

And then choose how frequently the task repeats.

Choosing how frequently a task repeats

Then, when completing the task the next occurrence will be created automatically.

Completing a repeating task

The calendar also shows the schedule of future occurrences to help you plan ahead.

Forecasted tasks on the Capsule calendar

This feature has been one of the most popular request on our UserVoice forum so we’re delighted to be able to release this today and hope many of you will find repeating tasks a useful addition to Capsule.

Posted in feature.



image Capsule CRM

Get in touch

We'd love to hear from you

Capsule is a service of Zestia Ltd which is a company registered in England with company number 06418281. © 2015 Zestia Ltd. All Rights Reserved.