Serious about your security.

 

The security of your data and earning your trust is core to our culture, processes and everything we build.

Protecting data to and from your browser

Data that is transferred between your browser and our servers is encrypted using SSL. We work to maintain the highest standards for encryption and disable support for older encryption standards that are no longer considered strong. This is one reason that we drop support for older browsers aggressively. Read more about our browser support policy.

Data center security

Capsule and your data is hosted on Amazon Web Services (AWS), a highly scalable cloud computing platform. Amazon take physical and network security seriously. You can read more about the specifics of their approach at https://aws.amazon.com/security/.

Access control

You choose who to invite to your Capsule account and the permissions they have. Our team do not have access to login to your account. On rare occasions, it may be that we can better assist in investigating a problem you are having with Capsule if we can access some part of your data in readable form. We would always ask your permission before taking this action and the process requires authorization and co-ordination across multiple personal and security layers internally.

No cowboys

Keeping systems safe is part of our daily life here at Capsule. We have strict internal policies and processes to keep our team and their kit safe, to protect our assets, and to limit access to sensitive systems and infrastructure to key staff on a needs-only basis.

Backup and availability

Our systems automatically replicate your data across multiple locations in real-time to maximize availability. In addition, data is further backed up hourly to ensure we can restore access to your data and the service in the unlikely event that all locations suffer complete failure. Our monitoring alerts us to any trouble and we have staff on-call at all times to quickly resolve unexpected incidents.

Updates and external review

We update Capsule most days and because you access Capsule via your browser you’re always on the latest version. We monitor security advisories and other security community output closely. We work promptly to upgrade the service to respond to potential new threats and vulnerabilities as they are discovered. We work with certified independent specialists on a regular basis to undertake systems penetration testing and source code reviews.

Sensitive data

Credentials such as passwords and API keys are strongly encrypted. We maintain PCI-DSS certification for payment collection. We do not store credit cards on our systems.

Concerns or want to contact us?

For concerns that are urgent or sensitive, please email us on our sensitive support channel support+sensitive@capsulecrm.com so that it can be handled promptly by our security team.

Get started

Trusted by thousands of businesses worldwide

Sign up for free