Legal

Cookie Policy

Zestia Ltd (“us”, “we”, or “our”) use cookies on capsulecrm.com (the “Site”). Our Cookie Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Site, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.

Cookies can be “persistent” or “session” cookies.

Persistent cookies

We use persistent cookies and session cookies on this Site. A persistent cookie is stored on a user’s device in-between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering preferences and choices when using the Site. We use persistent cookies to save your login information for future logins to the Site.

Session cookies

A session cookie allows the Site to link your actions during a browser session. We use session cookies to enable certain features of the Site, to better understand how you interact with the Site and to monitor aggregate usage by users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser.

Which cookies we use and why

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site and a cookie that records your cookie preferences.

Analytics and tracking cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site and Services work, for example, by ensuring that users are finding what they are looking for easily.

Functional cookies. These cookies are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Marketing cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and Services and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

The table below explains the cookies we use and why we use each of them.

Cookie Type Provider Purpose Duration
Strictly necessary Cookies Capsule (JSESSIONID) This cookie is required to allow you to log into the application. It will be automatically deleted after 4 hours of inactivity. 4 hours
Strictly necessary Cookies Capsule (PLAY_SESSION) For users of developer.capsulecrm.com, this cookie is required to allow you to log into the application 12 months
Strictly necessary Cookies Capsule (capcrmcook_opt_out_*) Remembers your action on our cookie policy notice 12 months
Strictly necessary Cookies Capsule (Local Storage properties) Local Storage and Session Storage published on your account domain (i.e. https://your-account.capsulecrm.com) are essential for the operation and navigation of your Capsule account. Permanent
Strictly necessary Cookies Capsule (totp) If you use 2 factor authentication (2FA), this cookie keeps track of you for 30 days so you don’t have to enter your 2FA number every login 30 days
Strictly necessary Cookies Capsule (last_account_used) Remembers the last account you used to make it simple to login next visit 14 days
Strictly necessary Cookies Capsule (username) If you tick ‘remember me’ during login, a cookie will track the last username you used to make it simple to login next visit 12 months
Strictly necessary Cookies Capsule (exp_region, visitor_*) Identifies which country you are in so that we can display accurate pricing and information for your region 12 months
Functional Cookies Capsule (visitor_segment) We occasionally run A/B tests to find out what works best for our users so that we can optimise our site and application. These cookies identify which variation you see. 12 months
Functional Cookies Google Optimise (_opt_*) We occasionally run A/B tests to find out what works best for our users so that we can optimise our site and application. These cookies identify which variation you see. 24 hours
Tracking and Analytics Cookie Capsule (exp_source, exp_referrer) We want to know how Capsule caught your eye, so we use these cookies to understand how you found Capsule when you visit. 30 days
Tracking and Analytics Cookie Google Analytics (_ga, _gid, _gat) These cookies are used to collect information about how visitors use our Site. We use the information to conduct analysis, compile reports, to help us improve the Site and to optimize the Site experience. You can read the full Google Analytics privacy policy for more details about the cookies set and how Google uses this data. _ga 12 months
_gid 24 hours
_gat: 1 minute
Marketing Tracking and Analytics Cookie Facebook (_fbp) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. You can read the full Facebook privacy policy for more details Privacy Policy 180 days
Tracking and Analytics Cookie Wistia (Local storage wistia*) We track data about how videos are performing on our website Permanent
Tracking and Analytics Cookie Zapier (Local storage zapier.visitor_id) If you use the search feature on our integrations page, we embed Zapier to show additional integrations that are available through Zapier. Permanent

Your choices regarding cookies

You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the services.

Another way to control cookies in your browser is by using "ad blocker" software. These tools often give you control over specific services which you can allow or block. We make best efforts to ensure that Capsule works with this software however it is not always possible for us to test all combinations of blocking. If you spot an issue with an ad blocker please email us at support@capsulecrm.com.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Changes to our Cookie Policy

Any changes we may make to our Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Cookie Policy. This Cookie Policy was last updated on September 20th, 2022 and replaces any other Cookie Policy previously applicable from this date.

Contact Us

By post:
Zestia Limited, 20 Dale Street, Manchester, M1 1EZ, England.

By email:
support@capsulecrm.com.