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Cookie Policy

Cookie Policy

Zestia Ltd (“us”, “we”, or “our”) use cookies on capsulecrm.com (the “Site”). By using the Site, you consent to the use of cookies. Our Cookie Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the Site, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the Site.

Cookies can be “persistent” or “session” cookies. We use persistent cookies and session cookies on this Site. A persistent cookie is stored on a user’s device in-between browser sessions which allows the preferences or actions of a user across the Site (or in some cases across different websites) to be remembered. A session cookie allows the Site to link your actions during a browser session. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and then close your browser.

How do we use cookies

The table below explains the cookies we use and why we use each of them.

Purpose Provider Information
Application Capsule We use the cookies “last_account_used” and “exp_*” on our marketing site to help simplify signing up for a new account or logging into an existing account.
Session Cookie “PLAY_SESSION” published on developer.capsulecrm.com is essential for the operation of the API developer site.
Cookies, Local Storage and Session Storage published on your account domain (i.e. https://your-account.capsulecrm.com) are essential for the operation and navigation of your Capsule account.
Site Analytics Google Analytics
Facebook Pixel
These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics.
Support and Marketing Videos YouTube
Wista
Vimeo
These services host videos to help demonstrate product features.
Customer Surveying Wootric These services ask users for feedback on the features and operation of our Site. We use this information to help us make decision about how the product will be developed.
Site Performance NewRelic These services provide valuable information about the performance of our Site to help us investigate issues. We use this data to diagnose immediate issues with the Site and to track performance trends over time.
Fonts Adobe TypeKit
Google Fonts
Fonts are used to in improving the appearance of the Site.
Geolocation MaxMind These services are used by software which tries to work out what country you are in from information supplied by your browser when it requests a web page. This cookie is completely anonymous, and is only used to help us display appropriate pricing and features for your location.
Customer Support SwiftType Used by our Site to help search for support articles and provide reports on popular search terms to help us improve the support portal.
Status Page statuspage.io The status site is managed by a third party provider to ensure that we're able to provide updates outside of our own infrastructure in the case of a outage.

Your choices regarding cookies

You can set up your browser options, to stop your computer accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use the whole of the Site or all functionality of the services.

Another way to control cookies in your browser is by using "ad blocker" software. These tools often give you control over specific services which you can allow or block. We make best efforts to ensure that Capsule works with this software however it is not always possible for us to test all combinations of blocking. If you spot an issues with an ad blocker please email us at support@capsulecrm.com.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Changes to our Cookie Policy

Any changes we may make to our Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Cookie Policy. This Cookie Policy was last updated on May 25, 2018 and replaces any other Cookie Policy previously applicable from this date.