The difference between good customer service and remarkable customer service is in the detail.
Have all your customers preferences up to date and easily accessible to all staff so every interaction feels special. Easily customize Capsule to record likes and dislikes plus any other important information that helps you deliver a remarkable experience.
Capsule's hospitality CRM stores a complete history of every interaction each customer has with your business.
Create a special connection with your customers by using this information to personalize every communication and send relevant offers to attract repeat business.
See your projected income, spot the areas of the business that are making the most revenue and how each sales representative is performing, to help you make informed decisions about growth.
Provide a fantastic service for bookings, whether it's through an online form, email or phone, all information goes straight into Capsule for all to see and manage.
Create your own streamlined processes in Capsule for all to follow ensuring every stage of the customer's journey exceeds customer expectation.
Get more done in a day by connecting Capsule to all your favorite software - giving you one complete view of your customer.
Zendesk is software for better customer service. Connect Zendesk to Capsule during your 30 day risk-free trial.Help desk
Xero is an online accounting system designed for small businesses and their advisors. It’s simple, smart and secure.Invoicing & accounting
Access Capsule directly from your Outlook inbox, create a consolidated view of events and log in via your Microsoft 365 account.Microsoft Integrations
Submit new contacts and leads directly into Capsule using a form on your website.Website forms