CRM for Hotels and Hospitality

Give clients and guests an exceptional level of service every time, building loyalty and positive word of mouth.

Enhance your customer experience

The difference between good customer service and remarkable customer service is in the detail.

Have all your customers preferences up to date and easily accessible to all staff so every interaction feels special. Easily customize Capsule to record likes and dislikes plus any other important information that helps you deliver a remarkable experience.

Foster loyalty

Capsule's hospitality CRM stores a complete history of every interaction each customer has with your business.

Create a special connection with your customers by using this information to personalize every communication and send relevant offers to attract repeat business.

Visualize your performance

See your projected income, spot the areas of the business are making the most revenue and how each sales representative is performing, to help you make informed decisions about growth.

Manage guest bookings effortlessly

Provide a fantastic service for bookings, whether it's through an online form, email or phone, all information goes straight into Capsule for all to see and manage.

Create your own streamlined processes in Capsule for all to follow ensuring every stage of the customer's journey exceeds customer expectation.

Integrate tools to do even more

Get more done in a day by connecting Capsule to all your favorite software - giving you one complete view of your customer.


Zendesk is software for better customer service. Connect Zendesk to Capsule during your 30 day risk-free trial.


Xero is an online accounting system designed for small businesses and their advisors. It's simple, smart and secure.

G Suite

Access Capsule directly from Google Mail. Link your Capsule contacts and tasks to your G Suite account.

Wufoo Forms

Submit new contacts and leads directly into Capsule using a form on your website.

Manage your bookings
with Capsule

Start your 30-day free trial today