CRM for Hotels and Hospitality

Give clients and guests an exceptional level of service every time, building loyalty and positive word of mouth.

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CRM for Hotels and Hospitality

Enhance your customer experience

The difference between good customer service and remarkable customer service is in the detail.

Have all your customers preferences up to date and easily accessible to all staff so every interaction feels special. Easily customize Capsule to record likes and dislikes plus any other important information that helps you deliver a remarkable experience.

Foster loyalty

Capsule's hospitality CRM stores a complete history of every interaction each customer has with your business.

Create a special connection with your customers by using this information to personalize every communication and send relevant offers to attract repeat business.

Visualize your performance

See your projected income, spot the areas of the business that are making the most revenue and how each sales representative is performing, to help you make informed decisions about growth.

Manage guest bookings effortlessly

Provide a fantastic service for bookings, whether it's through an online form, email or phone, all information goes straight into Capsule for all to see and manage. Create your own streamlined processes in Capsule for all to follow ensuring every stage of the customer's journey exceeds customer expectation.

Do even more with integrations

Get more done in a day by connecting Capsule to all your favorite software - giving you one complete view of your customer.

See all our integrations


Zendesk is software for better customer service. Connect Zendesk to Capsule during your 14 day risk-free trial.


Use the Capsule CRM integration for Xero and get one complete view of your business, from capturing leads to invoicing and payments. Keep on top of your transactions and help your business grow. Xero can improve your company's financial management, reducing errors and increasing profitability. Keep on top of your transactions and help your business grow.

Microsoft Single Sign On

Enable the Capsule Single Sign On for your Microsoft 365 domain so you only have to sign in once.


Transpond is an intuitive marketing tool that integrates seamlessly with Capsule. Use templates, automate emails, and capture data with forms when communicating or making transactions with clients and prospects.

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