Legal

Sub-processors

A sub-processor is a third party data processor engaged by Capsule, including entities from within the group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.

Sub-processor List

Capsule uses the following sub-processors to provide infrastructure and services to assist it in providing the Capsule Services.

Sub-processor Purpose Data Location Transfer Mechanism Supplemental Measures Contact Details
Amazon Web Services, Inc Hosting Services Customer entered data (e.g.contacts, cases, opportunities, tasks, history, configuration), application logs USA SCCs Encryption of data in transit and at rest. Encryption key stored in the EU.

DPA

Security

AWS Compliance contact
410 Terry Avenue North, Seattle, WA 98109-5210, USA
Google Inc. Email Services Content of communications between a customer and Capsule support. Data subject emails USA SCCs Encryption of data in transit and at rest for Google Cloud Platform and Google Workspace. External Encryption Key storage outside of Google‘s technical infrastructure.

DPA

Data Processing Amendment

Data Transfer Mechanisms

https://cloud.google.com/ Googleplex. 1600 Amphitheatre Pkwy, Mountain View, CA 94043
Helpscout PBC (Trello) Help desk services for customer support queries Content of communications between a customer and Capsule support USA SCCs Data is encrypted at rest, including 3rd party keys stored by Apps. DPA dpa@helpscout.com
100 City Hall Plaza, 5th Floor; Boston, MA 02108, USA
Twilio Inc. (Sendgrid) Cloud email service provider used for some system emails sent by Capsule to customers Contact profiles, cases and opportunities (where using the export by email function). Task summaries. USA SCCs + BCRs Data is encrypted at rest and in transit. Technical Measures Security dpo@twilio.com
1801 California St, FL 5, Denver, CO 80202, USA
SolarWinds Worldwide LLC Services for aggregating application logs to help monitor the performance of the Service Application logs, email addresses, subject lines from emails USA SCCs Data is encrypted at rest and in transit. Security DPA privacy@solarwinds.com
7171 Southwest Parkway, Building 400 Austin, Texas, USA
CapsuleCRM Inc. Customer support services Customer name, Content of communications between a customer and Capsule support. USA SCCs Data is encrypted at rest and in transit. DPA Security support@capsulecrm.com
11845 W Olympic Blvd, Suite 1100, West Tower, 11th Floor, Los Angeles. CA90064
Pendo.io Inc App guidance and product experience enhancement services No personal data is processed on Pendo USA SCCs Data is encrypted at rest and in transit Security https://www.pendo.io/
150 Fayetteville St., 14th floor, Raleigh NC 27601, USA
APIHub Inc (Clearbit) Where social search is enabled on a customer's account, the email address of contacts is shared to enable profile lookups. Email Address of stored contacts USA SCCs Data is encrypted at rest and in transit privacy@clearbit.com
90 Sheridan St. in San Francisco, California, 94103, USA
DataDog Inc Services for aggregating application logs to help monitor the performance of the Service Application logs, email addresses, subject lines from emails USA SCCs Data is encrypted at rest and in transit Security DPA help@datadoghq.com
New York, NY 10018 USA
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