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A sub-processor is a third party data processor engaged by Capsule, including entities from within the group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.


Capsule uses the following sub-processors to provide infrastructure and services to assist it in providing the Capsule Services.

Entity Purpose Location
Amazon Web Services, Inc Amazon Web Services (AWS) provides the primary infrastructure used by the Processor to host Service Data submitted to the Services United States
Google Inc Google provides email services used by the Processor to facilitate support and other communication with customers United States
HelpScout Inc HelpScout Inc is the Help Desk provider the Processor uses to respond to customer support queries United States
SendGrid SendGrid is an email sending service the Processor relies on as a backup service provider for sending emails from the Service United States
SolarWinds Worldwide LLC SolarWinds provides services for aggregating application logs to help monitor the performance of the Service United States
Capsule CRM Inc A subsidiary of the group that provides support services to customers United States