Sub-processors

A sub-processor is a third party data processor engaged by Capsule, including entities from within the group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.

Sub-processor List

Capsule uses the following sub-processors to provide infrastructure and services to assist it in providing the Capsule Services.

Sub-processor	Purpose	Data	Location	Transfer Mechanism	Supplemental Measures	Contact Details
Amazon Web Services, Inc	Hosting Services	Customer entered data (e.g.contacts, cases, opportunities, tasks, history, configuration), application logs	USA	SCCs	Encryption of data in transit and at rest. Encryption key stored in the EU. DPA Security	AWS Compliance contact 410 Terry Avenue North, Seattle, WA 98109-5210, USA
Google Inc.	Email Services	Content of communications between a customer and Capsule support. Data subject emails	USA	SCCs	Encryption of data in transit and at rest for Google Cloud Platform and Google Workspace. External Encryption Key storage outside of Google‘s technical infrastructure. DPA Data Processing Amendment Data Transfer Mechanisms	https://cloud.google.com/ Googleplex. 1600 Amphitheatre Pkwy, Mountain View, CA 94043
Helpscout PBC (Trello)	Help desk services for customer support queries	Content of communications between a customer and Capsule support	USA	SCCs	Data is encrypted at rest, including 3rd party keys stored by Apps. DPA	dpa@helpscout.com 100 City Hall Plaza, 5th Floor; Boston, MA 02108, USA
Twilio Inc. (Sendgrid)	Cloud email service provider used for some system emails sent by Capsule to customers	Contact profiles, cases and opportunities (where using the export by email function). Task summaries.	USA	SCCs + BCRs	Data is encrypted at rest and in transit. Technical Measures Security	dpo@twilio.com 1801 California St, FL 5, Denver, CO 80202, USA
SolarWinds Worldwide LLC	Services for aggregating application logs to help monitor the performance of the Service	Application logs, email addresses, subject lines from emails	USA	SCCs	Data is encrypted at rest and in transit. Security DPA	privacy@solarwinds.com 7171 Southwest Parkway, Building 400 Austin, Texas, USA
CapsuleCRM Inc.	Customer support services	Customer name, Content of communications between a customer and Capsule support.	USA	SCCs	Data is encrypted at rest and in transit. DPA Security	support@capsulecrm.com 11845 W Olympic Blvd, Suite 1100, West Tower, 11th Floor, Los Angeles. CA90064
Pendo.io Inc	App guidance and product experience enhancement services	No personal data is processed on Pendo	USA	SCCs	Data is encrypted at rest and in transit Security	https://www.pendo.io/ 150 Fayetteville St., 14th floor, Raleigh NC 27601, USA
APIHub Inc (Clearbit)	Where social search is enabled on a customer's account, the email address of contacts is shared to enable profile lookups.	Email Address of stored contacts	USA	SCCs	Data is encrypted at rest and in transit	privacy@clearbit.com 90 Sheridan St. in San Francisco, California, 94103, USA
DataDog Inc	Services for aggregating application logs to help monitor the performance of the Service	Application logs, email addresses, subject lines from emails	USA	SCCs	Data is encrypted at rest and in transit Security DPA	help@datadoghq.com New York, NY 10018 USA

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Sub-processors

Sub-processor List

Organize your team

Enterprise

Last year was our biggest yet - take a look at the new & improved Capsule features we brought you in 2022.

Sub-processors

Sub-processor List

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