A sub-processor is a third party data processor engaged by Capsule, including entities from within the group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.
Capsule uses the following sub-processors to provide infrastructure and services to assist it in providing the Capsule Services.
| Sub-processor | Purpose | Data | Location | Transfer Mechanism | Supplemental Measures | Contact Details |
|---|---|---|---|---|---|---|
| Amazon Web Services, Inc | Hosting Services | Customer entered data (e.g.contacts, cases, opportunities, tasks, history, configuration), application logs | USA | SCCs | Encryption of data in transit and at rest. AWS takes the following technical and contractual measures to protect data: |
AWS Compliance contact 410 Terry Avenue North, Seattle, WA 98109-5210, USA |
| Google Inc. | Email Services | Content of communications between a customer and Capsule support. Data subject emails | USA | SCCs |
Encryption of data in transit and at rest for Google Cloud
Platform and Google Workspace. External Encryption Key storage
outside of Google‘s technical infrastructure.
EU Data Protection Compliance: Google Cloud International Data Transfer Mechanisms |
https://cloud.google.com/ Googleplex. 1600 Amphitheatre Pkwy, Mountain View, CA 94043 |
| Helpscout Inc. | Help desk services for customer support queries | Content of communications between a customer and Capsule support | USA | SCCs | Data is encrypted at rest, including 3rd party keys stored by Apps. |
dpa@helpscout.com
100 City Hall Plaza, 5th Floor; Boston, MA 02108, USA |
| Twilio Inc. (Sendgrid) | Cloud email service provider used for some system emails sent by Capsule to customers | Contact profiles, cases and opportunities (where using the export by email function). Task summaries. | USA | SCCs + BCRs | Data is encrypted at rest and in transit. |
https://sendgrid.com/ 1801 California St, FL 5, Denver, CO 80202, USA |
| SolarWinds Worldwide LLC | Services for aggregating application logs to help monitor the performance of the Service | Application logs, email addresses, subject lines from emails | USA | SCCs | Exported data are within secure sessions encrypted with Secure Sockets Layer (SSL) certificates |
privacy@solarwinds.com 7171 Southwest Parkway, Building 400 Austin, Texas, USA |
| CapsuleCRM Inc. | Customer support services | Customer name, Content of communications between a customer and Capsule support. | USA | SCCs | Data is encrypted at rest and in transit. https://capsulecrm.com/security/ |
support@capsulecrm.com 11845 W Olympic Blvd, Suite 1100, West Tower, 11th Floor, Los Angeles. CA90064 |
| Pendo.io Inc | App guidance and product experience enhancement services | No personal data is processed on Pendo | USA | SCCs | Data is encrypted at rest and in transit https://www.pendo.io/data-privacy-security/ |
https://www.pendo.io/ 150 Fayetteville St., 14th floor, Raleigh NC 27601, USA |
| Clearbit Inc | Where social search is enabled on a customer's account, the email address of contacts is shared to enable profile lookups. | Email Address of stored contacts | USA | SCCs | Data is encrypted at rest and in transit |
privacy@clearbit.com 90 Sheridan St. in San Francisco, California, 94103, USA |