CRM for Travel Agencies

Deliver a remarkable customer experience from enquiry right through to post-trip feedback with Capsule's simple, yet powerful Travel CRM solution.

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Complete view of your customer

Complete view of your customer

All you customers information at your fingertips. Know their preferred locations and favorite hotels, making it easier for you to help them choose their next holiday.

Win lifelong loyalty

Provide exceptional, personalized customer experiences that keep people coming back to you for all their holiday needs and create positive word of mouth.

Personalized service every time

Personalized service every time

Empower staff to deliver personalized experiences every time they connect with a customer by creating step by step processes in Capsule for everyone to follow.

Record all your unique approaches to sales, pre-trip and post-trip tasks so everyone delivers the same level of service.

Work on the move

Stay in touch wherever you are with the Capsule mobile app. It's easy to keep on top of your tasks, sales opportunities and the team's activity from your mobile phone.

Capsule Mobile App

Organization for optimum performance

Manage more than your customer relationships in Capsule, store all your business contacts and interactions, making it easy to communicate with everyone in your supply chain.

Improve efficiencies by bringing all your business information in one central hub. No more endless searches for information on emails, notes and spreadsheets, all you have to do is click.

Do even more with integrations

Get more done in a day by connecting Capsule to all your favorite software - giving you one complete view of your customer.

See all our integrations

Help Scout

Help Scout is the ideal small businesses help desk that scales with your business while keeping every customer interaction personalized.

Xero

Use the Capsule CRM integration for Xero and get one complete view of your business, from capturing leads to invoicing & payments.

Microsoft Single Sign On

Enable the Capsule Single Sign On for your Microsoft 365 domain so you only have to sign in once.

Wufoo Forms

Submit new contacts and leads directly into Capsule using a form on your website.

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