Haagsch Recherchebureau, headquartered in The Hague, Netherlands, is a leading private investigative firm that serves high-end business clients across Europe. It helps organizations that think they've been a victim of corporate fraud, theft, embezzlement, and much more.
The owner, Jan-Paul Kreukniet, has been using Capsule since 2012. When he set up Haagsch Recherchebureau in 2020, he immediately started using Capsule to help him manage key business activities.
In this case study, we identify why Capsule has become indispensable to Jan-Paul and his business. From its role in providing crucial business insights, its powerful project management capabilities, and its powerful integration flexibility, discover why Capsule has not just been a software choice, but a strategic partner for Haagsch Recherchebureau's success.
Detecting business needs
Running a private investigation firm isn't your conventional nine-to-five job. Tips can arrive at any hour of the day, whether you're at the office or at home. They can also arrive over email, WhatsApp messages, LinkedIn, over the phone, or other communication mediums.
For Jan-Paul, this is one of his biggest challenges running Haagsch Recherchebureau. He says:
“I receive tips, client communications, and supply details from lots of different places. Before Capsule, I had no way to centralize this information in one place, in a secure system.
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Managing the intricacies of cases can be a multi-faceted process, as Jan-Paul attests: "The cases I deal with aren't linear. One day, I could be kicking off a case with a client and taking initial details.
Then after speaking with the team, I may need to use suppliers to help research the specifics of the case. Then, I might need to speak to the police if I have information to pass on."
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"I need to be able to have a system that helps me easily record these email touchpoints from a case, in a single place."
For any successful business, including a private investigation firm, being able to visualize pipeline and project growth is crucial. But without this insight, the team at Haagsch Recherchebureau has found it challenging to make key decisions without that holistic view of the sales pipeline.
Capsule cracks the case
As Jan-Paul implemented Capsule, he began to see immediate results. In particular, he thinks that embedding the CRM has helped him plan how to scale his business. He says:
“The Sales Pipeline features have helped me manage my whole pipeline. From a financial perspective, I can now see how much revenue is projected to come in and plan accordingly.
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This has helped the team at Haagsch Recherchebureau tremendously because they can make growth plans, identify areas for investment, and ultimately deliver a better service for their clients.
Jan-Paul also has been using Projects. It does a lot of the heavy lifting for him and his team, on the project management and client communication element of his role.
For instance, if a case has come through and Jan-Paul needs to assign a particular piece of the investigation to a colleague, or if they need external help, Projects can help with that. It tracks all communications, actions, and attachments in one simple-to-use interface.
Crucially, Capsule has saved Jan-Paul and his team so much time. Before Capsule, they used a combination of paper-based systems as well as spreadsheets and word-processing documents. Now, all this information is stored in Capsule in a single place.
"What's great about Capsule is that it immediately helped us become more productive and deliver a better service to our clients. I love that all my emails, project tasks and correspondence are in a single place."
This has helped us massively. I now know the status of all open cases at a glance. I can proactively chase leads down, assign tasks to colleagues and external researchers, and understand case status instantly."
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"There are times when I need to be out doing fieldwork. And with Capsule mobile, I can take my business anywhere I go, anytime I work."
Investigating why Capsule
While other CRM solutions offer many of the benefits Jan-Paul has mentioned, according to Jan-Paul, not all of them provide the flexibility and rapid time-to-value Capsule boasts. He says:
“What I love about Capsule is how flexible it is. The majority of apps I use are supported, helping me streamline lots of business operations and activities in a single system.
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"It's all works through a simple integration with Zapier."
It's the ease of use at a competitive price point that ushered Haagsch Recherchebureau towards selecting Capsule compared to competitors.
They felt that the self-service onboarding, coupled with the helpful support, allowed them to realize rapid time-to-value. Within weeks, operations in the business were benefiting from Capsule features like Sales Pipelines, Projects and much more.
Case closed: Capsule is the chosen CRM
Implementing Capsule has helped Jan-Paul unify disparate communication streams, fine-tune his sales pipeline, and boost the effectiveness of project management—all within a secure, SOC II-accredited solution.
Key insights:
Unified communications: Capsule is the central hub for all of Jan-Paul's business communications, ensuring that no critical tip or message slips through the cracks.
Effective project management: The Projects feature in Capsule has transformed how Jan-Paul and his team manage their cases, offering a unified, easy-to-use platform for tracking and lead assignments.
Sales pipeline optimization: Capsule provides a 360 view of projected revenue, enabling more informed business decisions and growth planning for Haagsch Recherchebureau.
Adaptability and speed: Capsule stood out for its flexibility and capability to quickly deliver tangible business benefits, thanks in part to its integration features, user-friendly design and support.
Are you ready to take control of your business the way Jan-Paul did? Start your 14-day free trial today.