Hosted by Kasia from our marketing team, joined by Joe from Customer Support, who answered questions live throughout the session.
The session is particularly relevant for UK-based Transpond customers who want to reach customers beyond email, especially for time-sensitive updates like renewals and appointments.
Key points covered include:
Why we built SMS as a service channel first, not a promotional one, and how it fits alongside email for reaching customers where they are
A live walkthrough of setting up an SMS automation in Transpond, using a renewal reminder linked to Capsule contact data
What you need to know about credits and pricing, plus the compliance basics Transpond handles for you, like opt-out links and permitted send times
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