CRM for Travel Agencies
Deliver a remarkable customer experience from enquiry right through to post-trip feedback with Capsule's simple, yet powerful Travel CRM solution.
Complete view of your customer
Customer information at your fingertips. Know their preferred locations and favorite hotels, making it easier for you to help them choose their next holiday and plan a hassle-free trip.
Win lifelong loyalty
Provide exceptional, personalized customer experiences that keep people coming back to you for all their holiday needs and create positive word of mouth.
Personalized service every time
Empower staff to deliver personalized experiences every time they connect with a customer by creating step-by-step processes in Capsule for everyone to follow.
Record all your unique approaches to sales, pre-trip, and post-trip tasks so everyone delivers the same level of service.
Work on the move
Stay in touch wherever you are with the Capsule mobile app. It's easy to keep on top of your tasks, sales opportunities and the team's activity from your mobile phone.
Capsule Mobile AppOrganization for optimum performance
Manage more than your customer relationships in Capsule, store all your business contacts and interactions, making it easy to communicate with everyone in your supply chain.
Improve efficiency by bringing all your business information into one central hub. No more endless searches for information on emails, notes and spreadsheets, all you have to do is click.
Do even more with integrations
Get more done in a day by connecting Capsule to all your favorite software - giving you one complete view of your customer. Find out more about Capsule's wide range of integrations that you can use to automate your travel agency's administrative processes and transactions.
See all our integrations
Help Scout is the small business help desk that scales with your needs, without breaking the bank.
Use the Capsule CRM integration for Xero and get one complete view of your business.
Transpond is an intuitive marketing tool that integrates seamlessly with Capsule.
Submit new contacts and leads directly into Capsule using a form on your website.
Why Travel Agents Need CRM
The travel industry is ever-changing, and that's why travel agents need to be competitive at all times and through all seasons, the peak and the low. They also need to be innovative, adaptable and proactive in understanding the needs and preferences of their customers. A CRM can help them achieve all of this and more to build a competitive advantage.
Here are the top reasons why travel agents should invest in a quality CRM:
Travel agents work with customer data on a daily basis—from consultations through to booking confirmations. They need a system that can help them gather, store and manage data. A travel agency CRM can consolidate customer information in a single database. This may include details such as contact information, previous bookings, feedback and preferences.
This unified approach to contact management gives travel agents a comprehensive overview of their customers' travel history and preferences. Collecting this information allows travel agents to tailor their products and services to their customers' needs and provide a more personalized experience.
A CRM for travel agencies can aid travel agents in managing their sales and marketing efforts since accessing customer information is a hassle-free process with a centralized database. By using a travel CRM with a marketing solution like Transpond, agents can design and deliver tailored marketing campaigns, monitor customer engagement and obtain valuable insights about their customer base.
This data-driven approach enables agents to tailor their services to suit customer preferences, enhancing their overall sales performance. In addition, travel agents can achieve more by using this kind of software, resulting in greater efficiency for your business.
Travel agents encounter a lot of new and repeat customers, generating data that needs to be properly collected, stored and managed.
By using a CRM, travel agents can automate their workflows and also take the hard work out of repetitive tasks, such as sending follow-up emails for example. Automation minimizes the amount of time that agents spend on administrative work, freeing up their time to focus on offering exceptional customer service.
One of the most important areas a travel CRM can improve is customer service. Exceptional customer service is crucial for travel agencies. If you can deliver a more tailored service to your clients they'll feel more valued, and will be more likely to return.
A CRM for travel agencies helps you to provide responses to feedback, inquiries, consultations and also to respond to concerns in a timely manner. Offering support and assistance throughout the travel process,is the definition of excellent customer service for travel agencies.
When dealing with multiple customers, a CRM system can simplify the sales process for travel agents. As your client base expands, it's important to focus on cultivating leads and building brand loyalty. Existing customers require personalized attention to continue delivering sales. With a travel CRM system, you can access a visualized pipeline that allows you to define stages and track their decision-making progress–from consultation to making an actual booking.
Capsule's CRM for travel agents is the ideal tool to assist with managing and visualizing sales pipeline stages.
A CRM for Travel Agents can help to track the performance of their team of agents. These insights can be leveraged to enhance processes and improve overall performance.
For example, a travel CRM can be useful in monitoring and analyzing the sales pipeline, which helps identify the number of leads, conversions and revenue generated by a travel agent. It can also track the performance of customer service representatives by keeping a record of customer inquiries and resolution times.
Give your agents access from anywhere with Capsule CRM On Mobile
Travel agents are always on the go, traveling to explore new destinations where they can bring tourists to. A mobile CRM offers convenience and is a useful tool. Our Capsule CRM mobile app is the best portable and productivity platform to build collaboration across your network of travel agents.
A mobile CRM can help to improve collaboration across your team, wherever they are. Collaboration features like messaging, task assignments and shared calendars are included in Capsule mobile CRM, enabling team members to remain organized and aligned towards their common objectives.
A significant advantage of Capsule's mobile CRM app for travel agencies is it allows employees to view customer data and other crucial information on their mobile devices from anywhere. Our mobile CRM provides real-time access to our centralized database.
Capsule's mobile app can synchronize any modifications you make when you're offline once you reconnect. This feature is particularly beneficial for travel agents who require access to customer data while traveling and can be helpful when there's no reliable internet access in a specific location.
The Capsule mobile app can improve your overall customer response time. Since travel agents and customer service representatives can access and update customer information and communication history in real-time, regardless of location, they can easily handle customer inquiries, requests and issues to reduce resolution times and enhance customer satisfaction. In addition, Capsule's mobile app offers automated notifications and reminders that helps ensure that customer inquiries and requests are addressed quickly.
You can gather data effortlessly with Capsule's mobile app. Capsule will automatically create an activity log for any call made, and will immediately allow you to add any relevant notes as soon as the call has ended.
Free CRM for Travel Agents
If you're still in the process of exploring the various possibilities offered by a CRM, then Capsule is the ideal platform for you. Our free version is available for travel agencies and agents with up to 250 contacts. Capsule provides access to all the fundamental features of a travel CRM, allowing you to enhance your client management process, automate administrative tasks and begin adopting new technologies.
We also offer a 14-day free trial for all our paid plans. During the trial you can use both the website version and mobile app. If you decide to proceed with a plan, you can choose from our four paid plans: Starter, Growth, Advanced and Ultimate.
Travel agency CRM: Frequently asked questions
A travel agency CRM software is designed to enhance customer interactions by providing a centralized platform for managing all aspects of customer relations. It helps travel agents keep track of customer preferences, booking history, and feedback, which is crucial for personalizing the booking process and improving overall customer satisfaction.
Implementing a CRM system in a travel agency's operations offers several benefits, including streamlined travel agency operations, improved lead management, and more efficient sales processes. It allows travel companies to manage their sales funnel effectively, track potential customers, and develop effective marketing strategies, all of which are essential for business growth in the competitive tourism industry.
Many travel CRM software options offer integration capabilities with existing accounting software. This integration provides an all-in-one solution for travel agencies, allowing them to manage account management and financial aspects alongside customer relations and booking management.
CRM software supports sales teams in travel companies by providing tools for lead management, account management, and detailed analytics. These features help sales teams to attract leads, understand customer needs, and move them through the sales funnel more effectively. Additionally, CRM systems often include support for loyalty programs and automated reminders, aiding in long-term customer retention.
Travel agencies should look for a CRM that offers a cloud-based solution, detailed analytics, and features like an itinerary builder, booking management, and automated reminders. These features help to streamline operations, making it easier for tour operators and travel agents to manage bookings and maintain customer relations efficiently.
A travel agency CRM contributes to creating effective marketing strategies by providing detailed insights into customer preferences and behaviors. This information allows travel businesses to tailor their marketing campaigns more effectively, targeting the right audience with personalized offers and promotions, which is key in the dynamic business environment of the tourism industry.
Of course. Travel agency CRM software is well-equipped to assist with various aspects of an online business. It helps tour operators and travel agents manage online bookings, customer inquiries, and digital marketing campaigns. The CRM's ability to provide a comprehensive view of the agency's operations and customer interactions makes it an invaluable tool for any travel business operating online.