Please note, as of 06/28/2022, we have relaunched Cases as Projects to enable you to better track progress on a project. Projects can do everything Cases can but with a much better overview of progress. You can continue to use Projects the same way as Cases if you prefer.
All users are able to add Projects to Capsule and there are several different ways of doing this.
Using the Add new button found in the top menu bar
From the Project List page you’ll find a dedicated button to Add Project
Using the Actions menu on a contact you’ll find the option to Add a Project for that specific contact.
Using the Mail Drop Box to automatically create a Project when sending/forwarding an email.
From the Project Board using the button to add a brand new Project directly into the relevant Board and Stage.
From an existing Opportunity using the option to Add a linked Project.
Projects created by the Mail Drop Box will not be assigned to a Board or Stage, instead they will need to be populated manually.
You might like to create a new Project as soon as you send an email or receive an initial enquiry regarding a piece of work. Capsule makes it easy to create a brand new Project directly from your email inbox using the Mail Drop Box.
Capsule will create a new Project linked to the contact that the email has been sent to/received from, using the email subject as the name of the Project and the email is automatically attached to that new Project.
When forwarding an email to your Capsule account, you can create a brand new Project by replacing
It will look something like this:
If the contact doesn’t already exist, Capsule will create a new one.
The Capsule user forwarding the email will be set as the Project Owner.
By default, when you add a new Project it will be assigned to you (Project Owner). You can reassign it at any time to another user. The Owner is responsible for the Project and by default will be assigned any Tasks and Tracks created.
On the Teams Plan you can assign ownership of a Project to:
- User only - All tasks default to this user.
- Team only - All tasks default to the user adding them.
- User within a Team - All tasks default to this user.
When using ‘Assign to an owner’ - If the owner you choose belongs to multiple teams you can choose which of their teams you want to include.
Administrators can reassign Projects to another User/Team in bulk from the Projects page. To do that:
- Go to the Projects page and select the Project List View
- Filter or use the checkboxes to select the Projects you would like to reassign
- Once happy with the selection, click the ‘Assign’ button
- Select to assign the Project to another Owner or Team.
There is no way to undo assigning Projects in bulk. It is important to check the number of Projects being reassigned and make the change with care.
For every Project you will need to select a primary Contact. Any note or email activity logged against the Project will also be displayed on their contact record. Read more on logging activity on your Projects here.
As well as the primary Contact, you can choose to link additional contacts to the Project. These contacts will be detailed on the left hand side of the Project and can easily be accessed as a list. The Project will also be listed under the ‘Projects’ tab on their contact record. Any activity logged on the Project such as emails or notes will not be displayed on the additional contact records.
All linked contacts can be viewed in a list by clicking the Open as List icon on the left hand side of the Project.
When creating a new Project there are dedicated fields for selecting the Board and Stage the Project will be added to.
Alternatively, you can add Projects directly into the relevant Board and Stage using the button in the top corner of each Stage.
You can also add an existing Project to a Board and give it a Stage. This can either be done on an individual basis or in bulk.
To do that on an individual Project record:
- Open the Project record that you would like to add to a Board
- Click the Add to a Board button at the top of the page
- Here you can populate the ‘Board’ and ‘Stage’ fields to move the Project into a Board view.
To add multiple Projects to a Board:
- Go to the Projects List View
- Apply filters to gather a list of the Projects you would like to add to a Board
- Click the Move button on the right hand side
- Here you can populate the ‘Board’ and ‘Stage’ fields to move the list of Projects into a Board view in bulk.
This option is useful if you have previously used Tags or Custom Fields to give Projects (formerly Cases) a Stage. From the Project list view, filter for the Projects with a particular Tag/Custom Field and use the ‘Move’ option to transition them onto a specific Board and Stage in bulk.