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How to Enrich and Customize Your Contacts

How to Enrich Contacts

To get the most from Contacts, you can add as bespoke information to support your specific business requirements. Information can be added using:

  • Custom Fields - these are predefined fields that prompt the capture of information.

  • Tags - these allow you to add a category to a Contact. These can be predefined or added at the Contact level when required. As an example, you could add a Tag for suppliers, customers, and prospects. They will be displayed on the Contact record and you can use them to report on Contacts with/without a particular Tag.

  • DataTags - these have the added benefit of categorizing using a Tag and supplementing the Tag with Custom Fields. For example, you might like to Tag a Person record with ‘Customer’. When applying this Tag you will be prompted to populate predefined Custom Fields, such as checkbox fields to select products they have purchased.

Putting these foundations in place at the beginning ensures you have all of the information you need when you need it.

Custom Fields and DataTags can only be set-up by Administrators on the account. If there is a DataTag or Custom Field you think would help with managing data on your account please ask your Administrator to set it up for you.

Where it becomes clear a Tag can have additional value by adding more details, Administrators can convert existing tags to DataTags.

How to apply and delete Tags on your Contacts

Tags are keywords that you can use to categorize your Contacts. For example, you can Tag your Contacts based on the relationships they have with your users, such as Lead, Customer, Vendor, Partner, etc. You can also create Tags based on the business sector, product areas, locations, etc. Tags are more versatile than a simple category since you can apply multiple tags to individual Contacts such as Lead & Primary.

Tags can either be applied to a single Contact record, or they can be applied with one action to a list of Contacts. A Tag can then be used for things like seeing a group. This can help you see a list of Contacts at a glance, or be used to email a specific group of Contacts.

Adding Tags to an Individual Contact

When adding the first Tag to a Contact:

  1. Select Add Tags (located under the profile picture).
  2. Enter the Tag name. If the Tag already exists, you will see the option to select it.
  3. Click the Add button to apply the Tag to the Contact.

    If this is the first time the tag has been used then it will be created as a new Tag to be used again.

If there are already some Tags recorded on the Contact, simply hover your mouse over the current Tags. Here you will see the option to Edit tags.

Administrators can predefine and manage Tags from their Account Settings > Tags > People and Organizations.

Adding Tags to a List of Contacts

You can apply a Tag to multiple Contacts from the People & Organizations page. To do this, filter for the Contacts that you’d like to Tag or use the checkboxes to select. Once happy with the list click the Tag button to Tag all Contacts in the list.

There’s no direct way to undo a bulk Tagging, although we do have a process to help. It is important to check the number of Contacts being tagged is correct before confirming the change

Deleting Tags applied to Contacts

There are several different ways to remove Tags from Contacts.

  • Remove a single Tag from one Contact record - This is done by opening up the relevant Contact, then hovering over the existing Tags. Select Edit Tags, then click the x next to the Tag name to remove it from that Contact.

  • Remove a Tag from all Contacts- Administrators can do this from their Account Settings section, Tags, then click to Delete the relevant Tag. This option will permanently remove the Tag from all Contacts, so it’s best to be sure that you no longer need the Tag.

  • Remove a Tag from a select List of Contacts - With Capsule there’s no option to bulk un-tag a list of contacts. However if you do have a way to filter for a list of the contacts you want to untag then you could use this process:

Say you want to remove the tag Original Tag from some of your contacts:

  1. Filter for the contacts that you want to untag. This can sometimes be the most difficult part. Depending on your situation, what might work is to filter for: [Tag][is] [Original Tag] > click ‘More filters’ and filter for [Updated On][is] [today’s date]. That should hopefully just contain the contacts you want to untag.
  2. Bulk tag these with a brand new tag - Tag X.
  3. Create a new list where you filter for [Tag][is] [Original Tag] and add another condition for [Tag][isn’t] [Tag X]. This will give you a list of all contacts who you want to retain Original Tag.
  4. Bulk tag these with Original Tag 2.
  5. Now you can go to the Account Settings Tags (for People & Organizations) and click the link to ‘delete’ next to Original Tag. That will remove it from all contacts who previously had it. What is left are two types of contacts. One list with Original Tag 2 and another with Tag X. You can remove the Tag X from your tag settings in the same way which will leave those contacts untagged (the aim of this process).
  6. Now you can rename the Original Tag 2 back to just Original Tag and everything will be back to normal but with the list of contacts you wanted to untag untagged.

Custom Fields on your Contacts

Custom Fields allow you to record information about your Contacts, Cases or Sales Opportunities. Custom Fields will have already been created by your Administrators.

The benefit of Custom Fields over Tags is where you want to structure what is collected, particularly in such things as selections from lists. These fields can also be used for categorizing in reports.

The following types of custom fields may have been setup:

  • Text allows free format entry of any information - words and/or numbers. These can be flagged as searchable so you can include this field when searching for a record.

  • Dates allow entry or selection of a date and can be used for holding special events - birthdays, start dates and the like. Learn more on recording birthdays using Custom Fields.

  • Checkbox allows for a yes/no selection.

  • List allows selection from a list of values. Good for where entry is controlled for reporting, compared to open text fields.

  • Number allows you to enter a number which in turn can be used to filter for lists using conditions like “is more than” or “is less than” for example.

  • Generated Link allows you to link to another URL outside of your Capsule account.

If there is another field that would be helpful, your Administrator can add a new one at any time.

How to record Birthdays

While you can setup a custom date field for your contacts to record their birthday, there’s not a way to get that date to be displayed in the calendar. In addition, all custom date fields include a year. This is important to consider because if you ever want to filter for a list of contacts based on their birthdays, you’d need to specify the year as well. Normally that’s not something you would worry about with birthdays, you’d just want to know who has a birthday in July for example or in the next week, regardless of how old they are.

So with that in mind, we recommend that you setup an additional custom list field for ‘Birthday month’ for example. That way you can filter for all contacts who have a birthday in a specific month and then if needed you can dive into the contact to see the exact date.

To setup your custom birthday fields, go to the Account Settings Custom Fields Add New. Then create two fields: one date field for the ‘Birthday Date’ and one list field for ‘Birthday Month’. Once added to a contact it will look like this:

DataTags on your Contacts

DataTags are tags with the benefits of adding additional information in Custom Fields. You are prompted to add the additional Custom Field information when you add a Tag. The DataTag links all the Custom Field information together. Your administrator adds these Datatags, and a Tag can be converted into a Datatag at any time.

For example, your Administrator might have set up a DataTag to record member number and membership level when you Tag someone as a Member. Capsule prompts you to add the additional information as you apply the Tag to a Contact.

Add a Datatag to a Contact in the same as you would add a Tag. As soon as the Tag is applied a popup window shows the related Custom Fields.

Adding Custom Titles to your contacts

Capsule has some of the standard titles you would use for your contacts already built-in but you may also want to add your own titles. You can do this using Custom Titles.

What is Social Network Enrichment?

The Social Network integration in Capsule will automatically find social profiles for your Contacts based on the details you already have recorded on them.

Find social profiles and images for your Contacts

To enable the social search integration your Administrator would need to confirm consent to store social profiles and images to allow you to do this. If this is enabled, you first need to connect your Facebook and/or Twitter account to Capsule. You can do this by clicking on your username in the top menu bar, select My Preferences, then choose Social Integrations and follow the steps.

With the Social Search integration enabled Capsule uses a service called ClearBit to match contact data with social network profiles.

As well as Twitter and Facebook, Capsule may also find social profile images from Gravatar, Flickr and GitHub.

There are more details about this integration in our Social Network Integration article.

This is only available on the Professional or Teams plans

Adding suggested social profiles to your Contacts

Once you have enabled social search integration you will start seeing a notification icon when viewing some contacts in Capsule - this icon indicates Capsule has found social profiles for your contact. Click on the icon to see the matches and add the social profile details to your contact.

When you have added social profiles to a Contact and they have a public profile picture you will be able to add that picture to your Capsule contact. You can read more about how to do this here.

How to add a profile picture to a contact

The default “avatar” for a person is a gray circle with their initials and organizatons have a small gray building. You can however add your own pictures to your contacts such as a profile picture for people and a company logo for organizations. To do that you can follow these steps:

  1. Go to the contact that you want to update.
  2. Click on the avatar or existing profile picture to edit it.
  3. Either upload a file from your computer or select one from an existing social network linked to the contact.
  1. Go to the contact that you want to update.
  2. Tap on the avatar or existing profile picture to edit it.
  3. Choose the option to either Take Photo or use Choose Photo to uoload one from your phone.

How to view Invoice information on your Contacts

If your Capsule account is integrated with your accounting package, the integration will keep your customer data in sync and gives you an instant overview of their invoices and estimates without ever needing to leave Capsule.

This allows you to easily identify whether a Contact’s account is up to date or if further action is required for outstanding payments.

If you have an existing accounting package that is not yet integrated, an Administrator on your account can set this up.

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