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Reporting on Contacts

Creating Lists

Capsule uses the term List for contact reporting. This section explains how to create Lists and their uses.

There are two steps to creating a Contact Lists:

  1. Filtering to get the Contacts you want in the List
  2. Sorting and ordering the information in your List

After creating your List it can be saved, and the same report can be run at a later date with the same filters and structure in place.

Filtering to get the Contacts you want in your Report

To select the Contacts you want to include in your report, you can add a number of filters that reduces your contacts down to the list you are wanting:

  1. Go to People & Organizations
  2. Click on Tag or Name for filtering by the Tags applied to your Contacts or by their name.
  3. To add more filters, click the More filters option. Keep adding as many filters as needed to get to the List of Contacts you are wanting.

    You can add a filter for anything recorded against your Contacts including email address, Custom Fields, or when Contacts were last updated.

    Each added filter has an implicit AND between itself and any other filter used.
  4. Each filter condition has its own set of “operators”. eg. when filtering for a text field you can use is or contains eg. when filtering for a date field you can use is older than or is after.
  5. Click Apply and you’ll see all the contacts matching your filter(s).

Filtering People based on their linked Organizations

For certain fields like name, Tags, and Custom Fields, you can filter for a list of people based on the details you’ve got recorded on their linked Organizations. Eg, This is useful when you’re working with companies that you have categorized by industry, and you’d like to email or export a list of all people who work for those companies.

To use these filters:

  1. Click More Filters
  2. Click on the arrow next to the words ‘More Options’.
  3. Check the box to Filter based on properties of the linked Organization

Filtering Contacts using multiple values

Sometimes you need to find Contacts based on a range of values - for example, a range of different Tags. You could be looking for Contacts that are either Tagged with Customer OR Member OR Supplier. To do that you would use the checkboxes next to each tag in a single filter. Here’s how it would work:

  1. Go to People & Organizations
  2. Click the Tag filter
  3. Now check the box next to each of the Tags you want to use in the filter and click Apply
  4. This will give you a list of all Contacts that are tagged with either Customer, Member or Supplier or any combination of them.
  5. You can use a similar approach for other fields.

Filtering Contacts by Team

Teams Plan Feature available only on our Teams plan

If you’re using Capsule on the Teams plan you may wish to filter your Contact list by Team.

  1. Go to People & Organizations
  2. Click More filters and select Team
  3. Check the box for the Team(s) Contacts you want to view and click Apply.

Sorting and Reordering Columns in your Report

Sorting:

When viewing a list of Contacts you can change the order that they’re sorted in. To do that:

  1. Click the Gear icon in the top right corner.
  2. Switch to Sort by tab.
  3. Click the option you want to sort by and you’re all set.

Once the list is sorted clicking on the column headers changes the ‘direction of the sort’ e.g. if you’re sorting by ‘First Name’ then clicking the corresponding column header will change it from A-Z to Z-A.

Adding and Removing Columns

When viewing your Contacts in the list you can choose what details to display or not:

  1. Click the Gear in the top right corner.
  2. Select the Columns tab.
  3. Now check or un-check the boxes next to the columns you want to see or not see.

Re-ordering Columns

Changing the order of the columns, click and hold the column header, and drag it to the position you want it.

Using a List of Contacts

There are several bulk actions you can apply to a list of Contacts:

You can check the box next to each Contact in preparation for a bulk action. Or if you want to perform an action on the full list then just leave all the Contacts deselected and any bulk action you perform will be for the full list.

Emailing a list of contacts

For times when you need to email a list of contacts you can filter for the contacts in Capsule and then use the Email button at the top of the list and choose the option to Email this list.

Capsule itself doesn’t send emails however it will generate a recipient list of your contacts to be used in your own email client.

For more professional results, we’d suggest using an email marketing service. This service will usually include:

  • An email designer for creating professional newsletters
  • A tool to check that your newsletter looks good in a range of email systems such as Outlook, Gmail etc.
  • Subscriber management so that the recipients can choose to unsubscribe (a legal requirement in most places)
  • Reporting tools on email opens, click throughs etc.

Capsule integrates with Mailchimp, which is one of the popular email marketing services.

If you use another email marketing service then you can export your contacts to a CSV file and import it into that servie or look at using Zapier to automate the process of adding contacts from Capsule to the email marketing service of your choice.

Bulk assigning Contacts to a Team

Teams Plan Feature available only on our Teams plan

In addition to the bulk actions described above, customers on the Teams plan for Capsule have the ability to bulk assign Contacts to an Owner and/or Team.

When assigning Contacts to an Owner and/or Team you will be prompted to choose whether or not to assign related records for these Contacts. Related records are any open Opportunities or Cases linked to the Contacts.

If you are a standard or restricted user and you assign records to a team you are not part of or another owner you may lose access to these records.

Saving a Contact Report

If you’ve created a list that you’d like to come back to then you can easily save it.

  1. Click the Saved Lists drop-down menu.
  2. From there use the option to Save list as
  3. Give the list a name and choose if you’d like to share the list with the other Capsule users or keep it just for yourself.

    When you save a list in Capsule you are saving the list filters. The saved list is dynamic - this means that new or updated contacts that match the filters in a saved list will be displayed when you next view it.

To view a Saved List- go back to People & Organizations and from there use the Saved lists drop-down menu to find it.

Modifying a Contact Report

If you already have a saved list that you’d like to change:

  1. Go to People & Organizations Saved lists select your saved list
  2. When viewing the list, update the filters to what you need them to be.
  3. When you’re ready, click the Saved lists drop down again and this time, select the option to Save changes.

Undo updates to List filters

If you’ve made a mistake when updating the list then you can use the link to Undo changes to undo the edits you’ve made.

Renaming a List

At the moment there’s no direct way to rename a List. Instead, you need to use the option to modify the list, re-save it using the new name and delete the old List.

Deleting a Contact Report

If you have a saved list that you don’t need anymore then simply delete it.

  1. Go to People & Organizations select your saved list from the drop dowm menu
  2. In that same drop down menu, use the option to Delete this list
  3. Confirm the deletion

    In order to delete a list you need to be an Administrator on your Capsule account.

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