When it comes to managing your customer relationships, you generally want powerful features with a simple interface. That’s why Capsule and Salesflare have become two of the most popular customer relationship management (CRM) options for small to medium-sized businesses.
Both platforms promise a user-friendly experience with all the functionality you need to streamline your sales and customer management processes. But which one is the right choice for your business?
In this guide, we’ll break down the key features, pricing, and other important factors of Capsule and Salesflare, so you can make an informed decision about which CRM best fits your team’s needs.
Capsule and Salesflare plans compared
For small businesses or startups, having a cost-effective way to get started with a CRM is essential. Both Capsule and Salesflare offer entry-level plans that cater to smaller teams, but there are some significant differences.
Capsule provides a free plan that’s perfect for individuals and small teams exploring CRM software for the first time. It includes:
- 2 users
- 250 contacts
- 25 custom fields
- Unlimited lists
- 1 customizable pipeline
- Unlimited “Tracks” for repeating tasks
- Gmail and Outlook integrations
The free plan delivers essential CRM features including contact management, sales pipelines, and project management without overwhelming users, making it ideal for those who want to focus on building better customer relationships without having to pay a cent.
Salesflare doesn’t currently offer a free plan. Instead, it provides a free limited-time trial of its fully-featured platform. While this is a good way to experience everything Salesflare has to offer, it doesn’t provide the long-term, no-cost solution that Capsule’s free plan does.
When your business is ready to grow, both Capsule and Salesflare offer paid plans with more advanced features:
| Capsule Starter plan | Salesflare Growth plan |
|---|---|
$17 per user/month | $29 per user/month |
30,000 contacts | Unlimited contacts |
50 custom fields | 25 email finding credits |
Sales pipeline dashboard | Default reports and dashboards |
Gmail/Outlook integration | Gmail/Outlook integration |
Project boards | Email and website engagement tracking |
Capsule’s Starter Plan balances affordability with robust features, offering tools like Tracks for repeating tasks and a project board for additional organization. Salesflare’s Growth Plan, while more expensive, comes with unlimited contacts and some interesting automation features, which could appeal to teams managing larger volumes of leads.
For the full CRM experience, both platforms offer advanced plans tailored to businesses that want to scale their operations.
Capsule’s Ultimate plan is designed to help users maximize the benefits of CRM software, with a dedicated account manager, custom training sessions, and priority support – all for just $73 per user per month.
You’ll also get all the features from lower-tier plans, including multiple sales pipelines, advanced reporting, and workflow automation.
Salesflare’s top-tier offering, at $99 per user per month, is designed for larger teams or businesses seeking premium support and extensive automation. It similarly includes custom training and a dedicated account manager, along with data migration services and unlimited email-finding credits.
What features and functionality do Capsule and Salesflareoffer?
Capsule offers a simple yet powerful CRM experience designed to meet the needs of small to medium-sized businesses. It focuses on core features like customizable fields, pipelines, and workflows that adapt to your business processes.
For example, Capsule’s Tracks feature allows teams to create standardized task lists for recurring activities, ensuring consistency across workflows. Tracks can even be paired with automation to trigger your specific tasks when the right criteria are met, saving time and reducing manual busywork.
Capsule also includes useful contact management, project management, reporting, and email features. With tools like customizable pipelines and project boards, Capsule is a versatile solution for businesses looking to streamline their customer relationships and sales processes.
Salesflare also offers a simple CRM with strong features, but it takes a slightly different approach to automation and time-saving. One of the standout features is the automated data entry, which pulls contact information from emails, social profiles, and other sources, keeping records up-to-date without manual input.
Salesflare also offers email integration, customizable pipelines, and automated email sequences that enable teams to nurture leads effectively.
Which CRM connects best with your existing software?
Businesses engage with their customers in multiple ways across different tools and platforms. Integrations connect your CRM to the rest of these tools, making it fit right in alongside your existing workflows.
Capsule is built with flexibility in mind, offering a wide range of integrations tailored to small and medium-sized businesses. Its App Marketplace makes it easy to connect with essential tools, ensuring your data flows seamlessly across platforms.
There are plenty of integrations for popular tools, including:
- Email and calendar with Google Workspaces and Microsoft 365
- Accounting with Xero and QuickBooks for simplified invoicing and financial management
- Marketing with Mailchimp and Transpond to manage campaigns directly
If you can’t find the app you want to connect to, you can use Zapier to easily connect with thousands of other apps. Capsule’s open API also allows you to create original integrations that meet your unique needs.
Salesflare also offers plenty of integrations for improved workflow automation, with a similar collection of integrations in different categories, from analytics to landing pages. There’s also an API for you to create additional connections.
Which CRM is best for ease of use?
When it comes to CRM software, ease of use can make or break adoption. Both Capsule and Salesflare are designed with simplicity in mind.
Capsule delivers a clean, intuitive design that’s easy for anyone to pick up. Its straightforward layout minimizes the learning curve, allowing teams to start managing contacts, pipelines, and tasks right away. The simple navigation and uncluttered dashboard make it ideal for people new to CRMs, while teams can get up and running quickly with minimal configuration.
Capsule’s focus on simplicity makes it a great choice for businesses that want to spend less time setting up and more time managing customer relationships.
Salesflare is similarly simple to use. Many of Salesflare’s processes, like data entry and contact management, are automated, reducing manual work (but requiring users to understand how the automation operates).
Both CRMs are a valid choice for any company looking for a user-friendly CRM, and there’s not much to choose between the two in this area. However, at the time of writing, reviewers on G2 scored Capsule slightly higher for Ease of Use.
Which CRM is best for pricing and affordability?
Pricing is a key consideration for any business investing in a CRM. Capsule and Salesflare cater to different budgets and business needs, offering plans that scale with your team’s requirements.
Capsule’s pricing is transparent and affordable, delivering all the features you need without expensive add-ons.
Capsule is designed to be accessible for businesses of all sizes, with a free plan for small teams and paid plans starting at $17 per user per month. Its top-tier plan, the Ultimate Plan, offers advanced features like workflow automation, multiple pipelines, and hands-on support for just $73 per user per month.
Salesflare takes a different approach, with its pricing starting at $29 per user per month for the Growth Plan. The Pro Plan costs $49 per user per month, while the Enterprise Plan, which includes custom training, data migration services, and unlimited email-finding credits, is priced at $99 per user per month.
While Salesflare offers excellent features for sales-driven teams, its lack of a free plan may make it less accessible for smaller businesses. Capsule’s free plan and affordable Starter Plan provide all the essential tools small teams need to manage customer relationships without upfront investment.
Salesflare delivers impressive automation and email features, but its higher entry costs may present a challenge for budget-conscious teams. Capsule, on the other hand, is a more affordable option for small to medium-sized businesses, offering essential CRM tools with predictable pricing as your business scales.
Which CRM offers more customization and flexibility?
Every business and customer is different, so why would you try and make them fit in the exact same mold as everyone else? A CRM with strong customization lets you tailor the whole system to the way you work, not the other way around.
Capsule is designed to adapt to your business processes, offering a range of customization options to fit your unique workflows. With features like custom fields, tags, and pipelines, Capsule makes it easy to tailor the CRM to your specific needs without added complexity.
For example, you can create custom fields to track unique data points for your contacts, deals, or projects, enabling you to easily capture the information most relevant to your business. Capsule’s customizable pipelines allow you to visualize and manage your sales process in a way that aligns with your team’s goals, while tags and filters help you organize and segment your contacts for more personalized outreach.
Salesflare also provides a similar amount of customization, especially around its sales processes. You can adjust pipelines and dashboards to focus on the metrics that matter most to your team. However, certain advanced customization features are only available on Salesflare’s higher-tier plans.
Which CRM is best for customer support and security?
When choosing a CRM, reliable customer support and strong security are essential for ensuring your team can work confidently and handle any issues quickly.
Capsule is known for its responsive and accessible customer support, available to all users regardless of their plan. The comprehensive knowledge base helps users quickly solve most issues, while all users can reach Capsule’s support team for troubleshooting and assistance via email and online messaging.
Capsule users on the Ultimate plan get a dedicated account manager and personalized training, providing hands-on support for growing teams.
Capsule also prioritizes security with industry-standard encryption, regular backups, and role-based access controls. Its platform boasts a 99.99% uptime record and no history of outages or data breaches, offering peace of mind to businesses handling sensitive customer information.
Salesflare also provides strong support options, with email support and online chat available to all users, with help available 9 am - 6 pm (Central European Time), Monday through Friday. The top-tier plan includes a dedicated account manager and custom training, similar to Capsule’s Ultimate Plan.
Which CRM is better for my organization?
Capsule and Salesflare are both excellent CRM options, but they cater to slightly different needs and priorities. Choosing the right one depends on your team’s goals and workflows.
Capsule CRM is a flexible and affordable choice for small to medium-sized businesses that need a user-friendly platform to manage customer relationships, track sales, and stay organized. Its customization options, project management tools, and intuitive interface make it ideal for businesses seeking simplicity without sacrificing functionality.
Capsule’s free plan and competitive pricing ensure accessibility for teams of any size, while its Ultimate Plan offers premium support for businesses looking to scale.
Salesflare offers a lot of the same functionality; it’s simple to use, it has good integrations and customization, and there’s reliable customer support and security. Standout features, like unlimited contacts, automatic data entry and email finder credits, might be useful for teams dealing with a very large number of leads.
However, Salesflare’s lack of a free plan and more expensive paid plans mean that in most cases, Capsule offers more value for small to medium-sized businesses looking to grow.
Try any Capsule plan free for 14 days or sign up to our free plan to get started with a simple yet powerful CRM.
