How Can We Help?

Table of Contents

Capsule Mobile App

What It Is & How It Works

The Capsule Mobile app includes many features needed while on the go - view and add data, initiate calls and complete Tasks. Use the app offline and your changes will sync back to Capsule when you’re online.

How To Get The App:

Download from the App store Download from the App store

The Capsule mobile app can be used by any User and is available for both iPhone and Android users with:

  • iOS 10+
  • Android 6+

How To Log In

When you first open the app, you’ll be prompted to connect your Capsule account. You’ll be asked to enter in your site name before you enter in your Username and Password.

How to use Contacts in the Mobile App

You can manage your existing Contacts, add new ones, check notes, Opportunities, Cases, and Tasks that are associated with that Contact. You’ll be able to access your Contacts whether your device is online or offline.

How to create Contacts from your phone

  1. Start by tapping the Contacts icon on the menu bar.
  2. Choose the Add new icon in the upper right- hand side of the screen.
  3. Select which type of Contact to add; Add Person or Organization
  4. Enter in your Contact’s details
  5. Tap Save in the upper right-hand side of the screen.

Importing your phone Contacts into the App

You can import Contacts from your phone into Capsule Mobile. To import a new Contact:

  1. Navigate over to Contacts
  2. Tap the Add new and select Import Contact.
  3. There are some limitations to what can be imported, as there are certain details that need to be in place. For example, a Person will need either a first and/or last name and an Organization will need an Organization name.

The import process works hand-in-hand if you have an app to scan business cards on your device. With the card scanning app, you can save the Contact to your device and then import it into your account using the Capsule Mobile app.

Here are some examples of popular business card scanning apps:

  • iOS: CamCard or FullContact Business Card Reader
  • Android CamCard FreeLogging Activity

How To Edit A Contact

If you find that you need to update your Contacts’ information, you can edit this on an individual basis.

  1. Tap the Contact icon, then tap the three dots in the upper right-hand side of the screen
  2. Choose Edit Person/Organization
  3. Enter in your new information and Save your changes.

How To Filter Contacts

If you need to search for a list of Contacts with a specific Tag, you’ll be able to locate them by searching through any previously applied tags:

  1. From the or Contacts screen, tap the Filter icon in the upper right-hand side
  2. Select your type of Contact
  3. Choose your Tags
  4. Tap Apply

How to log Activity

  1. Start by navigating into the Contact you’d like to log Activity for.
  2. Tap the three dots in the upper right-hand side of the screen
  3. Tap on Log Activity, then choose the type of activity from the drop-down menu and enter in your notes
  4. Save your changes

Logging Calls

If you’d like to keep track of the details you have in a conversation, Capsule will help you to log those details.

When making a call from the Capsule App, you’ll automatically be redirected to the Contact that is associated with that phone number where you can leave notes as soon as the call has ended.

Android users will need to exit the phone call screen (during the call) or navigate to the Capsule app once the call has been completed. The Contact associated with that phone number will automatically show up when the app is opened.

Caller ID

Whether a Contact is stored in your phone’s address book or only stored in Capsule’s Contacts section, the Caller ID feature will display your Contact’s name so you’ll never need to guess who is on the other end of the incoming call.

This feature is currently available for iOS users only.

  1. Update your Capsule mobile app and log in
  2. Navigate to iOS Settings, then tap Phone. From here, tap Call Blocking & Identification and toggle the Capsule switch to On
  3. Navigate back to the Capsule mobile app and select Settings (gear icon), then tap Caller identification.
  4. Tap to go to a new screen with a couple of options.
  5. Pick a country to use as the default country code for phone numbers on your Capsule contacts that don’t have a country code. For example if your phone numbers are from the United Kingdom, select United Kingdom (+44)
  6. Once you’ve selected a country, tap the toggle to enable caller identification

Attaching Files

Like the Capsule web app, the mobile app allows you to attach files to records. When using the app, you’ll be able to choose those files directly from your device and store them against the relevant record.

  1. Start by navigating into your Record (Contact’s note) from the menu bar at the bottom of your screen
  2. Tap the paperclip icon in the upper right-hand side of the screen
  3. Choose where you’d like to source your file from (Phone and Videos, iCloud)
  4. Select your file, then tap Upload
  5. When the file has successfully been uploaded, you’ll see it listed in the Attachments section towards the bottom of the screen

Open Contacts in Maps

Making an office visit to your customer? Tap the address field on the Contact in your Capsule app and have your navigation app open with directions.

You’ll be able to set a preferred navigation app via the app Settings icon in the upper left-hand side of the screen.

Under the Open addresses with option, select your preferred app.

Android users will select their preferred map app each time they tap an address.

Calendar & Tasks

Capsule Mobile includes a calendar screen for viewing your Tasks similar to how you view them on the website. Tasks due on a certain day are indicated by a green dot just under the date, tap on a day to show the details of the Tasks due on that day. You can view your upcoming tasks in a single list by tapping on the task list icon in the top navigation bar on the Calendar screen.

  • Overdue Tasks Are indicated by a red dot next to the Tasks icon in the upper right-hand side of the screen.
  • Views By tapping the overdue Tasks icon, you’ll be redirected to a list of Tasks rather than a calendar view. To switch back to the calendar view, select the small calendar icon in the upper right-hand side of the screen
  • Filters this section will allow you to filter for Tasks that are assigned to certain users and/or within a certain Task category. When tapping Apply, you’ll be redirected to the tasks list with those results.
  • Edit/Complete Tasks To mark a Task as complete, tap into the Task, then select the three dots in the upper right-hand side of the screen. Choose Complete Task

How To Add Opportunities and Cases

The Capsule mobile app allows you to create new Opportunities on the go as you’re out meeting with customers.

Opportunities:

  1. Start by navigating to the Opportunities section
  2. To Add a new Opportunity, click the + icon in the upper right-hand side of the screen, then enter in your details
  3. Save your changes

Cases:

  1. Tap into the Cases sections
  2. Tap the [+] icon in the upper right-hand side of the screen
  3. Enter in your details, then tap Save.

Mobile App Settings:

The Settings section will allow you to determine how the app is going to behave on your phone and is not related to any account settings that you may have previously set up in your Capsule account.

  • Which web browsers to use when tapping into links
  • Map app for selecting addresses
  • Email to compose emails with
  • Which apps you’d like to make calls with
  • Enable Caller ID This setting will allow you to toggle Caller ID feature on or off from within the Capsule app on.
  • Force a sync between the app and your Capsule site on a browser Forcing a sync ensures that the information on your Capsule app is the same as the information you can find on Capsule through a browser.
  • Review your account’s diagnostics Allows you to ensure that all data is flowing correctly between your mobile device and the browser version of Capsule.

Android settings are more limited in choices as your Android device will ask your preference of app before redirecting you.

You will, however, still be able to Force Sync in the app. Forcing a sync ensures that the information on your Capsule app is the same as the information you can find on Capsule through a browser.

Didn’t find what you were looking for?
Contact us