Microsoft Dynamics 365 Sales costing too much? Capsule CRM offers all the features you need for less, with a pricing structure that won’t strain your budget.👉 Switch to Capsule CRM today.
Microsoft Dynamics 365 Sales pricing: everything you need to know
Tailored for businesses focused on sales efficiency, Microsoft Dynamics 365 Sales integrates well with Outlook and Teams. But with a complicated pricing structure and expensive advanced features, it’s worth considering if it fits your budget.
Microsoft Dynamics 365 Sales pricing plans
Sales Professional – $65/user/month
- Core CRM capabilities, including lead, account, and contact management
- Email and meeting tracking integrated with Microsoft Outlook
- Sales forecasting, reporting, and dashboards
- Lacks advanced automation, customization, and AI-driven insights available in higher plans.
Sales Enterprise – $105/user/month
- Advanced sales analytics and reporting
- Customizable workflows and automation
- AI-powered insights with Copilot, including natural language insights, record updates, email assistance, and opportunity summaries
- Higher cost may deter smaller businesses with limited user licenses.
Sales Premium – $150/user/month
- Includes advanced, prebuilt, and customizable sales intelligence solutions
- Deeper forecasting, analytics, and AI-driven guidance for sellers and managers
- Designed for large or data-driven sales teams
- Higher pricing places it beyond the needs of many small and mid-sized businesses.
Relationship Sales – Variable pricing
- Includes LinkedIn Sales Navigator integration
- Social selling tools for building stronger connections with prospects
- Deeper insights into leads, accounts, and relationship data
- Requires a 10-seat minimum and direct contact with Microsoft sales for pricing.
Microsoft Dynamics 365 Sales can incur additional costs for add-ons such as AI-driven Sales Insights, Customer Insights, expanded storage, and third-party integrations, which can significantly increase total expenses.
Factors to consider when choosing a CRM solution
Choosing the right CRM involves more than just pricing. Here’s what to keep in mind when making your decision:
Team fit
A CRM should be able to scale with your business and accommodate the size of your team.
- Microsoft Dynamics 365 Sales: Best suited for larger organizations with complex needs and heavy reliance on Microsoft products
- Capsule CRM: A great choice for small-to-medium businesses looking for an affordable, scalable solution that doesn’t require heavy customizations or expensive add-ons.
Billing flexibility
Understanding how your CRM charges you – monthly or annually – can affect your budget and flexibility.
- Microsoft Dynamics 365 Sales: Pricing is primarily tied to annual billing, requiring a long-term commitment
- Capsule CRM: Offers both monthly and annual billing options, giving businesses flexibility to manage cash flow, particularly for growing teams and startups.
Feature access and upgrades
Assess what features are included in the basic plans to avoid unexpected costs or forced upgrades.
- Microsoft Dynamics 365 Sales: The Sales Professional plan lacks advanced automation and AI features, encouraging businesses to upgrade to higher-cost plans.
- Capsule CRM: Provides essential features like task automation, pipeline management, and integrations across all paid plans, minimizing the need for upgrades.
Why Capsule CRM is a strong alternative
Capsule CRM brings the features of Microsoft Dynamics 365 Sales into an easier-to-use and more affordable platform. Starting at only $18/month and with a free plan for smaller teams, it’s a perfect fit for small-to-medium businesses.
Unlike Microsoft Dynamics 365 Sales, Capsule is designed for quick adoption, offering reporting, integrations, and customizable workflows without the need for costly add-ons or complex pricing tiers.
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Is Microsoft Dynamics 365 Sales worth it?
Microsoft Dynamics 365 Sales is a good CRM for large organizations with deep integration into Microsoft’s ecosystem, but its steep cost and complexity can be a barrier for smaller businesses. Capsule CRM provides a more budget-friendly, user-friendly option with a full set of features and scalability, making it a better fit for businesses aiming for growth at an affordable price.
👉 Switch to Capsule CRM today.
Frequently Asked Questions
Microsoft Dynamics 365 is used for customer relationship management (CRM) and enterprise resource planning (ERP). It helps businesses manage their sales processes, customer data, marketing, and customer service, all within a unified platform.
Microsoft Dynamics 365 is both an ERP and CRM system. It provides tools for managing customer relationships, sales, marketing, and customer service, while also offering functionality for financials, supply chain management, and operations.
Dynamics 365’s pricing can be high due to its complex feature set, integration with other Microsoft Power apps, and customization requirements. It’s typically designed for larger enterprises with specific needs, making it less affordable for smaller businesses.
No, Microsoft Dynamics 365 does not offer a free plan. However, it does provide a trial, allowing businesses to explore its features with a limited number of licenses before committing to a paid plan.
