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Freshsales CRM pricing: everything you need to know
Freshsales CRM (part of Freshworks) offers a range of plans designed to help businesses streamline their sales processes. With features like AI-driven insights, contact management, and automation, Freshsales is a strong contender for sales-focused teams. However, its pricing structure, especially for larger teams, makes it essential to evaluate its value compared to alternatives like Capsule CRM.
Freshsales pricing plans
Free CRM Plan – $0/month
- Basic contact and account management
- Built-in phone and email integration
- Mobile apps for on-the-go CRM
- Lacks advanced automation, analytics, and customization options.
Growth Plan – $18/user/month
- AI-powered lead scoring
- Sales sequences and workflows
- Basic customizations (e.g. custom fields)
- Limited reporting capabilities compared to higher plans.
Pro Plan – $47/user/month
- Multiple sales pipelines
- Advanced analytics and forecasting
- Collaboration tools for teams
- Expensive for smaller businesses needing more advanced features.
Enterprise Plan – $83/user/month
- Advanced customizations and analytics
- A dedicated account manager for your business
- Customizable workflows and permissions
- High price point compared to alternatives like Capsule CRM.
While Freshworks offers a variety of plans, you can only get them at affordable prices if you pay annually and upfront. For smaller teams that need flexibility, this is an added burden. Add-ons like bot-driven chat tools, extra storage, or advanced customer support may incur additional fees.
Factors to consider when choosing a CRM solution
The right CRM can help you grow your business without breaking the bank. Here’s what to consider when deciding if Freshsales CRM aligns with your business needs.
1. Team size and scalability
A CRM should support your team’s growth without adding unnecessary financial strain.
- Freshsales CRM: Scales effectively for growing teams but becomes costly with higher-tier plans and add-ons
- Capsule CRM: Offers scalable plans at a fraction of the cost, with no hidden fees for core features.
2. Cost implications: monthly vs. annual billing
Flexible payment options can make a big difference for budget-conscious businesses.
- Freshsales CRM: Annual billing offers up to 20% savings but requires upfront payment, which may not be feasible for all businesses
- Capsule CRM: Provides monthly and annual billing options, ensuring affordability and flexibility for businesses of all sizes.
3. Feature gaps in lower tiers
You should ensure the CRM’s entry-level plans provide sufficient features for your operations. As your needs grow, you can upgrade to higher plans.
- Freshsales CRM: Free and Growth plans lack advanced analytics and automation, often pushing users to upgrade to higher-cost tiers
- Capsule CRM: Includes essential features such as task management, custom pipelines, and third-party integrations across all paid plans, minimizing the need for frequent upgrades.
Why Capsule CRM is a strong alternative
Capsule CRM delivers everything Freshsales CRM offers – and more – with greater affordability and user-friendliness. Starting at just $18/month and including a free plan, Capsule is an excellent choice.
Capsule offers solid features like custom reports, workflows, and task automation without the need for expensive add-ons. It also integrates with Google Workspace, Microsoft 365, and over 50 third-party tools, ensuring compatibility with your existing tech stack. If you're looking for a CRM that grows with your business Capsule is the way to go. Keep things simple, efficient, and budget-friendly.
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Is Freshsales CRM worth it?
Freshsales CRM is a good choice for sales-focused teams, particularly those looking for AI-driven features. However, its costs can add up quickly with higher-tier plans and add-ons. Is it something you can handle? Check out Capsule CRM for an advanced solution with scalable pricing and a solid feature set.
👉 Start your free trial with Capsule CRM today!
FAQs
Freshsales CRM pricing starts at $0 for its free plan and goes up to $69 per user/month (billed annually) for the Enterprise Plan.
Freshsales CRM’s lower tiers lack advanced features like custom workflows and analytics, while higher-tier plans and add-ons can be expensive.
Freshsales CRM is ideal for small-to-medium sales and marketing teams looking for AI-driven insights and sales pipeline management tools.
Capsule CRM provides cost-effective pricing, customizable workflows, and broad integrations, making it a better fit for businesses seeking flexibility and scalability.
