Today (May 25th) the new General Data Protection Regulations comes into force. The GDPR is the biggest shake up to data regulation and protection for a generation. Our first blog post about the GDPR covered recording consent within your Capsule account and introduced some new features to assist with your compliance, such as responding to subject access requests and deleting data permanently. We’d like to take this opportunity to share with you some more information about what we have been doing to prepare for the GDPR, and offer tips to help with your compliance.
The GDPR affects anyone storing or processing information about EU citizens, and we now have a dedicated support document intended to help our customers who are storing information about contacts in the EU assess their compliance. It includes details about where we host Capsule data, our obligations as your Data Processor and encryption of Capsule data.
For more reading, we’ve a prepared comprehensive list of GDPR FAQs which may be useful if you are required to perform a Data Protection Impact Assessment (DPIA) or Privacy Impact Assessment (PIA). They cover Capsule’s responsibility as a Data Controller of your personal data, and yours as the Data Controller for your contact’s information.
Previously Capsule would use contact details to automatically find social networks and profile images to enrich your contact profiles. With the GDPR we’ve now disabled this functionality by default and added a new optional Social Search Integration to Capsule.
Capsule honors the privacy controls of each network when searching for profiles, and as a result you’ll only see matches where the contact has made their profile public.
For instructions on how to enable the Social Search in your account, please see this support document.
If you’re already taking advantage of our Website Contact Form Integration to capture new leads straight into Capsule, you may wish to also record marketing consent at the same time. All you need is a custom field and our Website Contact Form included on your website.
Follow the steps here to get setup with our Website Contact Form and begin recording consent with your new leads.
Please email us if you have any questions and we’ll be happy to answer.