Caller ID support for Capsule Mobile

The caller ID feature is now available on the iOS Capsule Mobile app. If a Capsule contact calls you, but you’ve not got their number stored in your phone, you’ll still see it’s them calling you.

screenshot from mobile of incoming call

By taking advantage of the call directory support in iOS, any numbers not in your iOS contacts will be checked against those in the Capsule app. If the contact is stored in Capsule, you’ll see their details when they call.

You’ll never be left wondering who’s on the other end of the phone. Instead, you can greet all your customers in a friendly, more personable way.

Little touches like this get your conversations off to a good start and make people on the other end feel valued. It all helps you build strong customer relationships.

How to set up caller ID

This is really quick and easy to do.

  • Update your Capsule mobile app and log in

  • Go to iOS Settings, Phone, Call Blocking & Identification. Toggle the Capsule switch to ‘on.’

toggle in iOS settings enabling Capsule

  • Go to the Capsule mobile app Settings, Caller identification. Tap to go to a new screen with a couple of options.

toggle in Capsule mobile app settings to enable caller ID

Pick a country to use as the default country code for phone numbers on your Capsule contacts that don’t have a country code. For example if your phone numbers are from the United Kingdom, select United Kingdom (+44)

Once you’ve selected a country, tap the toggle to enable caller identification.

That’s it. Now you’ll know when a Capsule contact is calling you.

We hope you find this feature useful. If you’ve got any feedback or questions let us know.

Stay updated with Capsule by signing up for our newsletter

Read our full privacy policy here.

Read more about product

Get the information you need in your CRM with Important Fields
product

Get the information you need in your CRM with Important Fields

In this blog we will take a look at our new Important Fields feature and show you how it can help you capture important business information

2020 at Capsule - what we shipped
product

2020 at Capsule - what we shipped

In this article we'll take a look at the past 12 months at Capsule and summarize what new features we've brought to you

Dive deeper into performance with new activity and sales report breakdowns
product

Dive deeper into performance with new activity and sales report breakdowns

We've made it even easier to see all the details which make up the activity and sales reports by adding report breakdowns.

Ready to get started?

Trusted by thousands of businesses worldwide

Try free for 30 days

No credit card required