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NetSuite CRM pricing: Everything you need to know
NetSuite CRM integrates with Oracle NetSuite ERP to manage business processes like inventory, orders, and finances. It also offers tools for marketing automation, sales forecasting, and lead management. This solution is typically recommended for larger teams and complex business needs.
Even though Oracle doesn’t publish fixed pricing, we’ve prepared a high-level summary based on industry data:
NetSuite CRM pricing plans and tiers
Standard Tier – $1,188 to $4,800 annually
- Core CRM features: contact and lead management, sales automation, basic reporting.
Premium Tier – $11,615 to $27,600 annually
- Advanced analytics, sales forecasting, and enhanced reporting tools.
Ultimate Tier – $7,188 to $10,200 annually
- CPQ (Configure, Price, Quote), real-time pricing, and advanced reporting.
Enterprise Tier – $7,188 to $23,988 annually
- All features from other tiers, plus advanced customization, partner management, and PRM (Partner Relationship Management).
Pricing increases with team size and complexity, but that’s just the beginning. To access the platform, you’ll need to commit to an annual contract, with a base fee of $999 per month, plus $99 per user for additional licenses.
Factors to consider when choosing a plan
When picking a CRM, it’s important to consider team size, features, cost, and what you need to get work done. Below is a detailed comparison of Capsule CRM and NetSuite CRM.
1. Scalability and team size
Your CRM should be able to handle your team’s size today – and keep up as you grow. Don’t let your tools hold you back.
- NetSuite pricing scales based on team size: businesses with 200 employees can expect to pay between $31,500 and $67,400 annually, while larger organizations with over 1,000 employees could face costs as high as $210,400 per year
- Capsule CRM. It starts at $18 per user per month with the Starter Plan, $36 per user for the Growth Plan, and $54 per user for the Advanced Plan. Plus, there’s a free plan for small teams just getting started, with easy upgrades as your business grows.
2. Use case-specific features
When considering CRM, one size doesn’t fit all – you should dive into the features that matter for your business.
- NetSuite CRM is feature-heavy – integrating with Oracle’s Enterprise Resource Planning platform to cover everything from sales automation through advanced reporting to CPQ tools. While these features are great for large enterprises, they’re often too complex or unnecessary for smaller teams
- Capsule CRM is built for simplicity and flexibility. It offers all the necessary features: contact management, task tracking, email tools, and sales pipeline management, just to name a few.
3. Cost impact
The cost of a CRM can have long-term effects: here’s what to consider before committing.
- NetSuite CRM comes with extra costs that are uncommon in other CRMs, along with the high upfront price of NetSuite itself. These extra expenses can make it hard for businesses to justify them on a budget
- Capsule CRM keeps it straightforward with clear pricing and no surprise fees. The free plan is perfect for smaller teams, and the higher-tier options remain budget-friendly for businesses on the rise.
Why Capsule CRM is a strong alternative
Capsule CRM is a better fit for most businesses, offering the right balance of price, simplicity, and flexibility. It’s perfect for startups, freelancers, and small to mid-sized teams that need a CRM that just works – without the high costs or complexity of options like NetSuite.
While NetSuite is powerful, it’s really designed for large enterprises with big budgets and complex needs.
If you want a CRM that does the job without emptying your wallet, Capsule is the clear choice. Why wait? Get started now.
👉 See how Capsule CRM can help your business now!
Is NetSuite CRM worth it?
NetSuite CRM offers a lot of features, but it comes at a high cost and requires a steep learning curve – making it less ideal for smaller teams or businesses without dedicated tech support.
While its advanced tools are powerful, they might be overkill if you’re just looking for a straightforward CRM to manage sales and customer relationships. If you're after a simpler, more affordable solution, there’s a smarter choice out there.
👉 Try Capsule CRM – a simple, budget-friendly solution that grows with your business.
Frequently Asked Questions
NetSuite CRM pricing starts with a platform fee of $999 per month, with user licenses priced at $99 per user per month. The total NetSuite cost depends on the selected modules, implementation costs, and company size.
Yes, NetSuite CRM is integrated within the Oracle NetSuite ERP system. It provides sales force automation, sales forecasting, customer relationship management, financial tools, and more, all designed for larger businesses. While powerful, its complexity may overwhelm smaller teams or those with simpler CRM needs.
NetSuite pricing is generally lower than SAP, making it more accessible for mid-size businesses. However, both solutions include extensive ERP systems, and actual costs depend on the chosen features, implementation process, and company needs.
