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Close CRM pricing: Everything you need to know
Close CRM targets startups and small businesses that rely heavily on outreach and deal tracking. Although it provides plenty of sales-focused tools, it's not as flexible as many other solutions.
Close CRM pricing plans
Base Plan – $29/user/month
- Ideal for small teams or solo entrepreneurs who need basic CRM tools
- Key features include core CRM tools (leads, opportunities), built-in calling and emailing, one pipeline, and basic reporting.
Startup Plan – $59/user/month
- Geared toward early-stage startups needing additional flexibility and reporting
- This plan offers unlimited contacts, multiple pipelines (up to 3), workflow automation, and enhanced reporting compared to the base plan.
Professional Plan – $109/user/month
- Well-suited for bigger teams that rely on integrations to optimize sales processes
- Key features include multiple pipelines (up to 10), advanced reporting and analytics and more customization options (fields, workflows, dashboards).
Enterprise Plan – $149/user/month
- Designed for larger teams needing enterprise-level functionality
- This plan offers up to 25 pipelines, higher usage allowances, priority support with a dedicated success manager, and advanced security/permissions (SSO, 2FA, etc.).
Custom Plan – Contact for pricing
- Tailored package for very large organizations or unique use cases
- Key features include expanded pipelines and usage limits, specialized integrations, and white-glove onboarding with custom SLAs.
Pricing scales with the size of your team and the advanced features you need. However, there are some additional costs to consider. For example, an optional Call Assistant for sentiment analysis costs $50/month plus $0.02 per minute.
Factors to consider when choosing a CRM solution
When picking a CRM, the right choice depends on your team size, the features you need, as well as your budget.
Here's how Capsule CRM stacks up against Close CRM.
1. Team size and scalability
You might not be thinking about scaling just yet, but the right CRM should grow with your business when the time comes.
- Close CRM works well for sales-focused startups, but its pricing can grow steep if you need multiple seats and add-ons
- Capsule CRM, by contrast, adapts to various team sizes with affordable paid tiers starting at $18 per user/month – and even a free plan for very small teams.
2. Features for specific use cases
What you need depends on what you do – find features built for your specific use case.
- Close CRM is a good choice for managing sales communication (calls, SMS, emails), which might be enough for some, but not all teams.
- Capsule CRM offers greater flexibility, with features like contact management, custom fields, email tracking, and integrations.
3. Pricing plan limitations
It’s important to evaluate which features you actually need, so you don’t end up paying for things you won’t use.
- Close CRM’s Base tier can be limiting with just one pipeline and basic reporting, often prompting teams to upgrade sooner
- Capsule CRM offers useful features like task tracking, email integrations, and contact management – even on the free plan – making it a great value from the start.
Why Capsule CRM is a strong alternative
While strong in sales communication, Close CRM feels overpriced for what it offers and lacks the customization and usability that growing businesses need.
Capsule CRM, on the other hand, is:
- Affordable, with pricing plans that include essential features like multiple pipelines, task management, and email integration without hidden costs.
- Flexible for businesses across industries, offering tools that support customization and collaboration
- Easy to use, with intuitive interfaces and integrations that minimize the need for extensive training or technical expertise.
Capsule CRM is the clear choice if you’re looking for a CRM that can scale with your team, fit your budget, and adapt to your needs.
👉Start your free trial today and see how Capsule CRM can work for you!
Is Close CRM worth it?
Close CRM is a strong choice for teams focused on outreach and sales calls. However, its high pricing and limited flexibility might not be ideal for all businesses. Smaller teams could find the lower tiers too basic, while the steep costs of the higher tiers may put off larger teams.
Capsule CRM is a better option if you're looking for a CRM that balances affordability, ease of use, and versatility across industries. You'll love how flexible, budget-friendly, and scalable it is!
👉 Start your free trial with Capsule CRM today!
FAQ
Close CRM starts at $19 per user for the Base Plan, $49 for Startup, $99 for Professional, and $139 for Enterprise. Custom Plans are also available. These prices may be slightly lower with annual billing discounts. Each plan includes core features like built-in calling, email, and SMS, with advanced options (multiple pipelines, email sequences, custom activities) in higher tiers.
Yes, Close CRM offers a 14-day free trial with free data migration, startup features, and support – no credit card required. During the trial, you can test features like calling, email, and SMS functionality, explore tools for managing all your communication, and see how Close stacks up against other CRMs.
CRMs are your sales team’s best friend – keeping track of leads, managing pipelines, automating tasks, and helping you reach customers through email and phone. With analytics and reporting on the side, they help you close deals faster and smarter.
