Pull product and service reviews into Capsule to explore and nurture customer relationships in the same place you manage business.
Pulling your Feefo reviews directly into Capsule unlocks new possibilities for customer relationship management, from sending targeted customer campaigns to rolling out reward schemes, you can do a lot in just a few steps. Let’s take a look.
Feefo x Capsule CRM use cases
- Centralize your service and product ratings alongside your CRM database
- Manage service and product ratings to help categorize your contacts. Filter by rating and create saved lists for easier segmentation.
- Pinpoint areas of improvement in your product or service
- Build better relationships by nurturing your contacts based on their reviews. If they leave a poor review, you might deploy more time improving their experience. Go one step further and launch nurturing campaigns via Transpond
- A reward model (e.g. if someone leaves a review, share a discount)
What data will I see in Capsule?
Setting up this integration will enable the following in Capsule:
- Add star ratings as tags
- Record customer reviews against their contact record in Capsule
- Document service requests on the relevant customer’s record.
This integration requires a Zapier plan that enables multi-step Zaps. Visit our support guide for more information on setting up this integration.