Seguridad y permisos
Nos comprometemos a proteger tus datosLa seguridad de tus datos y ganarnos tu confianza es fundamental para nuestra cultura, nuestros procesos y todo lo que construimos.
Our approach to protecting your business
Your information stays yours
We encrypt all data in transit and at rest, and use role-based access controls to make sure only the right people have access. Every action is logged and monitored so there's always a clear trail.
Engineered for uptime and performance
Our platform is hosted on secure, certified cloud infrastructure with built-in redundancy. With high uptime, disaster recovery measures, and round-the-clock monitoring, you can count on Capsule to be there when you need it.
Meeting global standards
We're compliant with GDPR and undergo regular audits to maintain industry-recognised certifications. You stay in control of your data, and we're transparent about how it's stored, processed, and protected.
Security starts with people
Our team follows strict internal access controls, undergoes regular security training, and works with independent experts for testing and audits. We make sure our team are protecting your data as carefully as the technology does.
Respuestas a tus preguntas de seguridad
Nuestro equipo no tiene acceso a tu cuenta. En raras ocasiones, es posible que podamos ayudarte mejor a investigar un problema que tengas con Capsule, si podemos acceder a alguna parte de tus datos en formato legible. Siempre te pediremos permiso antes de emprender esta acción.
Capsule ha logrado un tiempo de actividad del 99,99% en los últimos 12 meses. Puedes consultar en cualquier momento el estado de nuestro sistema, incluso los incidentes notificados, <Link>aquí.</Link>
Para cuestiones urgentes o confidenciales, envíanos un correo electrónico a <MailTo>support+sensitive@capsulecrm.com</MailTo> para que nuestro equipo de seguridad se ocupe de ellas lo antes posible.
Capsule y tus datos están alojados en Amazon Web Services (AWS), líder mundial en Infraestructura como Servicio (IaaS). Amazon se toma muy en serio la seguridad física y de la red. Sus centros de datos se encuentran en instalaciones indescriptibles.
We never use your data to train AI models - what you put into Capsule remains your data, always. Anything entered into AI features stays within your Capsule account, isn't shared elsewhere, and is protected by the same trusted safeguards we use across Capsule. AI features are also optional, so you can switch them off at any time from your account settings. For full details, take a look at our AI Terms.
For urgent or sensitive concerns, please email us at support+sensitive@capsulecrm.com so that it can be handled promptly by our security team.
Security is never an afterthought
We treat your data with the same level of care as our own, investing continuously in the people, processes, and technology that keep it safe.