RetentionFlow is a Perth-based consultancy helping small service businesses and trades generate more revenue from the customers they already have. We specialise in CRM setup, customer follow-up systems, and dormant client reactivation — giving business owners a simple, structured process to convert open quotes, reconnect with past customers, and build lasting client relationships.
We recommend Capsule as our standard CRM platform for clients because of its simplicity, clean task management, and ease of use for time-poor small business owners. Our typical client is a sole trader or small team in the trades or professional services sector who needs a practical system they will actually use — not a complex tool that gets abandoned after two weeks.
As a RetentionFlow client, businesses receive a fully configured Capsule environment, ready-to-use email templates, a tiered contact management structure, and a weekly task cadence tailored to their customer base. Ongoing quarterly review services ensure the system continues to deliver results as the business grows.