LinkedIn have changed the requirements for CRM applications and are unfortunately disabling our API access. As a result LinkedIn matches will stop appearing in Capsule’s social search feature.
LinkedIn notified us that:
“Please note that currently we are not accepting any more CRM partners. We will update this page when we are ready to accept more applications in this program.”
We’re aware that LinkedIn have sent similar notifications to other CRM applications and so this isn’t just a decision against Capsule.
LinkedIn’s decision to close their API’s to CRM applications is deeply disappointing. We are very grateful that for the most part the web is open as we are able to integrate interesting and useful services into Capsule. The LinkedIn integration we built in Capsule made it simple for users to locate their contacts on LinkedIn (via the public URL) and connect with them using the LinkedIn platform. LinkedIn’s decision to close our access seems counter intuitive if LinkedIn are interested in making it simple for their users to engage with the LinkedIn platform. We encourage LinkedIn to reconsider this decision.
We are exploring alternative ways to a offer similar capability outside of the LinkedIn API and expect to have something to share on this soon.
We’ve updated our Twitter integration to support Twitter’s latest API and display requirements. At the same time we’ve taken the opportunity to improve our Twitter functionality. Now when you view a contact in Capsule that has a Twitter account you can see more tweets and you can reply, retweet or favourite tweets directly from Capsule. You can also view pictures that have been included in a tweet.
As consequence of Twitter’s latest requirement we can no longer show tweets for a contact unless you’ve connected your Twitter account to Capsule. If you are already taking advantage of our awesome social search functionality then you’re already set-up and good to go with the new tweets display. If not you can connect your account via the Social Integrations page in your preferences. See our social search configuration guide for more info.
We’ve also taken the opportunity to tweak the display of history so it fits more neatly alongside the new tweet styling. In particular the edit and delete actions for notes and emails are now activated on hover.
We’ve just launched a new feature in Capsule that makes it easy to find your contacts on social networks like Twitter and LinkedIn.
To get this working, you first need to link your Capsule account with your social network accounts so that Capsule can search those networks on your behalf. You can do this by clicking on your username in the top menu bar > My Preferences > Social Integrations. Once you’ve done that you’ll start seeing a notification icon when you view a contact in Capsule that indicates Capsule has found social profiles for your contact. Click on the icon to see the matches and add the social profiles details to your contact.
As part of this release we’ve also added Google+, Flickr, YouTube and GitHub to the list of social networks that you can record on a contact in Capsule.
We take privacy seriously and Capsule honours the privacy controls of each network when searching for profiles. As a result you’ll only see matches where the contact has made their profile public.
I’d love to hear how you get on with this. In particular, if you spot matches that are for the wrong person I’d be grateful if you could email email@example.com so that we can take a look at fine tuning our search algorithms.
With so many businesses now using social networks such as Twitter and LinkedIn, we’ve been looking for ways to include the information from these social network profiles inside Capsule. With our latest update to Capsule, pictures from these profiles can be pulled into contacts in Capsule. When you add a social profile such as a twitter account, LinkedIn or Facebook profile to a contact, Capsule will check to see if the profile has a picture, and if so automatically display it when viewing the contact. Capsule also checks for a gravatar which is a picture associated with an email address, so in many cases Capsule can grab a picture for a contact using just the email address.
To see it in action, add a social network profile to one of your contacts. Here’s an example for Phillip, my co-founder here at Zestia.
And here’s the resulting mugshot in Capsule:
We’ve also taken the opportunity to revamp the contact panel a little which you can see in the screenshot above. Rather than displaying the URL for a social network profile we show an icon which you can hover over to see the URL/account or click through to see the full profile.
Finally, we noticed a lot of users weren’t aware that Capsule integrated with Twitter to show recent tweets (and now profile pictures) right inside a contact’s page in Capsule. To make this more intuitive we updated the add new contact page to default the twitter input field. You can leave it blank or change it to another network, but hopefully this makes it clearer that you can add a twitter profile amongst other social network profiles to your Capsule contacts.