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Capsule for Mobile now available in app stores

Capsule for Mobile has just had a big update and is now available in the Apple App store and Google Play store. Key changes include:

  • A fresh new user interface with smoother transitions
  • Syncing of opportunities and cases so you can access and update these even when you’re offline in the same way as contacts
  • Expanded contact information including social network details
  • Live scrolling on the contacts list so you can either search or scroll to find a contact
  • More advanced controls such as specific date input for tasks
  • A new menu based navigation to better handle the expanded content and shortcuts to recently accessed records

Updated capsule mobile

To install Capsule just visit the Apple App store or Google Play store on your phone and search for Capsule CRM

We now have a dedicated team working on the mobile app and they’re busy working on further updates. If you have your own ideas we’d love to hear about them. We’ve just launched a dedicated forum on uservoice for the mobile app where you can share your ideas and vote on others.

If you are a Blackberry user you can continue to use the previous release of the mobile application. We don’t have any immediate plans to release an updated version for the Blackberry, but let us know if you want Blackberry support so we can gauge interest. For steps to install the previous release please read this blog post.

New Capsule Support Portal

We have updated the Capsule support portal. It now includes full content search and it can be accessed from the support link on our main site.

For those who haven’t used the support portal, it includes a range of help articles and instructions for using Capsule. It’s a good place to start if you’re ever unsure of anything.

View the support portal

New support portal

Launch of Capsule Mobile

Note

With the release of the Capsule app in the App Store and Play Store, support for the /m URL has been removed

Please note Capsule Mobile is now available in the Apple App store and Google Play store. This post refers to our previous mobile app. Read more…

We’re pleased to announce the launch of Capsule Mobile for the following devices:

  • iPhone 3GS and iPhone 4
  • Android phones running Android 2.1+ such as Motorola Droid X, Motorola Droid 2, HTC Evo, Samsung Galaxy S
  • BlackBerry phones running BlackBerry OS 6 such as BlackBerry Bold and Torch

Capsule mobile app

We’re sticking with the beta label on Capsule Mobile for now. It’s had extensive testing over the past 6 weeks with help from a small group of beta testers and the feedback has been very encouraging. We figure it’s time to open the beta up to all users since we know how popular the mobile application has been on our uservoice forums!

Getting it

Enter the the following URL into the browser on your phone to install Capsule Mobile:

https://[your-account].capsulecrm.com/m

Be sure to replace the [your-account] bit with the relevant part from your Capsule account URL. You’ll be prompted to enter your username and password and a pop-up message will ask your permission to allow additional storage space to be used on your phone. It may take several minutes for Capsule and your contacts to be downloaded to your phone. Note that the application will only run on the default webkit browser. It won’t run on Opera or Firefox.

Adding a short cut to your home screen on Android
  • Bookmark Capsule in the browser
  • Open the bookmarks page
  • Long-press the Capsule bookmark
  • Select Add to Home screen
Adding a short cut to your home screen on iPhone

Once you’ve logged into Capsule Mobile you can add a short cut to your home screen by tapping the bookmark button in the middle of the toolbar below the browser and then Add to Home Screen button.

A bit of background on the native vs web app decision

It was clear by August last year when we started looking at a mobile application that we couldn’t just focus on the iPhone. The Android has exploded in popularity and the BlackBerry continues to be a popular choice for business users. We spent time looking at options for our mobile application including building native applications for each platform. The obvious drawback is that each of these platforms has its own unique development and deployment environment. The other drawback is lack of control. For example if we had fixes we wanted to release quickly for a native iPhone app we’d need to wait for Apple to review and approve the update.

The great news is that the web browser has rapidly become a potent deployment environment for applications on newer phones especially those using the webkit browser like iPhone, Android, Blackberry 6 and WebOS. It turns out that the webkit browser on the current generation of smart phones is pretty powerful and can offer most of what users have come to expect from native apps.

Here are some of the things to expect from our application:

  • Offline storage: Capsule Mobile uses your browser’s own internal storage to install a copy of the Capsule contacts onto your phone. You can access and make changes to your contacts even during periods where you are out of network or wifi coverage. Each time the application starts it synchronises any changes you made while offline and retrieves the latest copy of the contacts from the server.
  • Responsive UI: When you navigate between screens in Capsule Mobile they are being redrawn by your Phone’s web browser using cached information where possible. This gives the application a faster response time than you would traditionally get from a web application get where the screen is redrawn on the web server. This is important on a phone because the phone network speeds fluctuate widely.
  • Phone integration: Tapping a phone number will start a call for you. Tapping an email address will open a compose window in your email client and BCC the dropbox automatically. Tapping an address will show you the contacts location on Google Maps.
  • Automatic application updates: Each time we release an update to Capsule Mobile your phone will automatically download it. There’s no need to update Capsule Mobile manually. You’ll always be running with the latest features and fixes. This also means We don’t have to wait for approval from another organisation to release an update to Capsule Mobile.

Building a browser based mobile application has been a steep learning curve, particularly with regards to offline storage. However we are very happy with the result and it’s reassuring to see other application vendors treading the same path by releasing browser based mobile applications rather than native apps.

Keep in mind this is our first release and we will continue to refine. We hope to add support for opportunities and cases soon.

Windows phone 7 and other devices

Unfortunately Windows phone 7 doesn’t support the necessary standards for Capsule Mobile. It’s unclear at this stage when or how Microsoft will implement the latest HTML5 standards on their platform. At this stage we don’t have any plans to support Windows phone 7 devices.

Devices other than those we’ve listed above that deploy a recent WebKit browser may work with Capsule Mobile. However we haven’t tested on these and so your millage may vary. This includes the likes of the PalmPre. We’d welcome any feedback on experience running Capsule Mobile on WebKit based devices that we haven’t listed.

Capsule contextual gadget for Gmail

One of the projects we’ve been busy with recently is the development of a Gmail contextual gadget. A Gmail contextual gadget is a gadget that is triggered by clues in Gmail, such as the contents of Subject lines and email messages. For example, Gmail already provides a YouTube contextual gadget. If the body of an email contains a link to a YouTube video, a clickable thumbnail view of the video appears at the bottom of the email.

Rather than replicate the CRM functionality in a small window at the bottom of each email, we’ve designed the Capsule contextual gadget to improve the workflow around receiving an email and the actions that you need to take as a result.

Gmail contextual gadget

Here’s a summary of Capsule contextual gadget functionality:

  • Add new contacts straight into Capsule
  • See details you hold about the sender and click through to their page in Capsule
  • Store messages in Capsule without using the dropbox
  • Create an opportunity or case linked to the email
  • File the email under an existing opportunity or case
  • Create a follow-up task

Create opportunity using gadget

If you are already using Capsule and want to take advantage of the gadget you’ll need an administrator of your Google Apps domain to grant access to the gadget for the new information required to support the gadget. To do this visit your Google Apps dashboard by following Manage this domain from Gmail. Scroll down to the Service Settings section where you will find Capsule listed and follow the View and grant access link:

Authorise gadget step 1

Then accept the new data access requirements by following the Grant data access link.

Authorise gadget step 2

It can take up to 10 minutes for the gadget to propagate through Google’s caches and appear in your account so hold tight if it doesn’t appear straight away.

Here’s just a sample of the positive feedback we’ve had from users of the gadget:

The gadget is phenomenal. If we had known about this beforehand, we would not have hesitated to use Capsule. It’s a gamechanger for our business.

I think Capsule just gave me the excuse I needed to finally ditch Outlook!

This is great productivity tool. Really integrates your email with Capsule

It has by far pushed the use of Capsule here to a higher level due to the simplicity of connecting the emails to the contacts and opportunities.

We hope you find this addition useful. Thanks as always to our beta testers and customers on uservoice for their feedback and suggestions on this.

Capsule integrates with Google Apps

We’re excited to announce our long requested integration with Google Apps. Google approached us late last year to ask us to participate as a launch company in their new Google Apps marketplace. As announced by Google earlier today, the Google Apps marketplace provides a range of cloud apps that integrate with Google. Capsule is one of the first 50 apps to be offered in the marketplace. It can be installed using the “Add it now” button inside the Capsule marketplace listing.

Here’s how the integration works…

After installing Capsule into your Google Apps domain, users access Capsule straight from Google’s universal navigation in the same way as they would access other Google Apps such as Google Mail or Calendar. Here’s an example of what that looks like for a user:

Google Apps link

Pretty neat huh! Also, since the user’s Google Apps credentials are used to log them into Capsule, there’s no extra user name or password for the user to remember.

Google does email and collaboration well and it has a basic personal contact manager. However it doesn’t provide a good solution for sharing your company contacts with multiple users. Capsule provides a solution to this since a CRM is the natural place for your company contacts to be stored and shared with other users. In this model Capsule is the master repository for all company contacts, and users can choose to have their Google Contacts inside Google Apps kept up-to-date by Capsule. This is a user choice, and is easily enabled from the user’s setting page in Capsule:

Google Contacts integration settings

Once enabled, Capsule will push a full set of contacts from Capsule into the user’s Google account. Any time a new contact is added, or a contact is updated in Capsule those details will automatically get pushed to the user’s Google account.

Another enhancement we’ve made for Google Apps users is to have Google Mail pop-up when a user clicks on a contact’s email address inside Capsule. This is a user choice, and is easily enabled from the user’s setting page in Capsule:

Google Contacts settings

Finally, users can also see their Capsule tasks inside Google Calendar (we actually released this feature last month). Follow the “Subscribe to iCalendar Feed” link from the Capsule calendar page to enable this.

Many thanks to the users that beta tested and provided feedback on the Google Apps integration. If you are an existing Capsule user and would like to integrate, please get in touch with us so that we can provide instructions for connecting with your existing Capsule account (rather than creating a new account as per the default process). Hope you all find the new functionality useful and we look forward to refining and extending it further based on your feedback.

Javelin is now Capsule

As per our previous blog post and email notification to users, Javelin is renaming to Capsule. The switch over of the branding and the change of the domain name from javelincrm.com to capsulecrm.com has been completed today. We’ve sent an email to users with instructions for accessing accounts and support. If you have any trouble, let us know on support@capsulecrm.com.

And now for a bit of nostalgia here is the old logo alongside the new:

Javelin and Capsule logos

Javelin is being renamed to Capsule

This weekend Javelin is being renamed to Capsule. Accounts on the system will continue as before with the same data, username and password. However the URL that you use to access the CRM system will change and we’ll notify users of the new URL once the change over has completed. Integration with 3rd party applications will not be affected as we’ll continue to make the API available on the existing URL.

The reason for the name change is that we have been contacted by a company who has a trademark on the name Javelin. While we don’t agree there is an infringement of their trademark we figure our time and resources are better spent building a great CRM rather than fighting court battles. We’ll share further details on this once the change over is complete.

To complete the changeover, Javelin will be unavailable this Sunday from 12:00 to 16:00 GMT.

Capsule API for Developers

This blog post was written before Javelin was renamed to Capsule. See this post for more details.

We’re pleased to announce the Capsule API is now available. Developers can use the API to access Javelin whether you’re planning on creating a clever add-on you want to share with the community or hooking in one of your internal applications. The API is implemented using XML or JSON over plain old HTTPS allowing developers to use existing tools and languages.

The API closely follows RESTful principles with every resource like person, opportunity or tag having its own URL. Resources can be manipulated using standard REST commands GET (view), POST (create), PUT (update) and DELETE. For more details and to get started visit our API guide.

We would love to hear ideas you have on how you plan to use the API. Drop us a note at support@capsulecrm.com.

Javelin Affiliate Program

This blog post was written before Javelin was renamed to Capsule. See this post for more details.

A number of you have been recommending Javelin to your clients, associates and even random fellow Twitter users. We are very grateful for this support and we’d like to say a big thank you for bringing customers to us.

In return we are launching an affiliate program where you can earn money for referrals. The Javelin Affiliate Program is a revenue share between you, the affiliate, and us. You’ll receive 20% of our revenues from a referred customer for the life of their account.

The sign-up process for the affiliate program is easy and we’ve kept the program as simple as possible. There’s no fee or other obligation in joining. To get started, visit the affiliate program overview.

We’d love to hear how you get on, and feel free to drop us any questions on our support email address support@mail.javelincrm.com.