I am already using Capsule, how do I link with my Google Apps domain?

After installing Capsule into your Google Apps domain, users access Capsule straight from Google’s universal navigation in the same way as they would access other Google Apps such as Google Mail or Calendar. Here’s an example of what that looks like for a user:

To enable this integration, contact us at .(JavaScript must be enabled to view this email address) with the following information:

• your Google Apps domain (e.g. yourcompany.com)
• your Capsule account (e.g. yourcompany.capsulecrm.com)

We will then provide further instructions for you to complete on your Google Apps domain.

How do I get Gmail to open when I click on an email address in Capsule?

You can configure Capsule to open the compose window in Gmail when you click on an email address. To enable, visit My Preferences (via the user menu in the navigation bar) then Google Settings and follow the onscreen instructions:

How do I link my Gmail messages with my contacts?

If you installed Capsule from your Google Apps domain you will automatically have access to the Capsule gadget that appears at the bottom of each message in Gmail. The gadget provides tools for adding the contact and message to Capsule. For further information see our blog post introducing the gadget.

When sending messages to a contact you can BCC the message to the Capsule dropbox to ensure replies to your contacts are also tracked.

How do I set up the Google Contacts integration?

Capsule integrates with Google Contacts to ensure your email addresses within Gmail are kept up-to-date. Once this integration is enabled, any contact additions or updates in Capsule will automatically be pushed to your Google Contacts. To set this up, visit My Preferences (via the user menu in the navigation bar) then Google Settings and follow the onscreen instructions.

How do I show my tasks in Google Calendar?

Subscribing to your Capsule tasks in your Google Calendar is a one-way feed so you need to continue to add, edit and complete tasks in Capsule.

Complete the following steps to enable this integration:

• Step 1 - In Capsule, visit My Preferences (via the user menu in the navigation bar) then Calendar Subscriptions and Feeds. Copy your link to your notepad. It will look similar to this:



• Step 2 - In Google Calendar, click on Add below Other Calendars:



Click on Add by URL:



Paste the link from your Notepad, and click Add Calendar:

Once you have completed these steps it may take several minutes for your tasks to appear in your Google Calendar. Please note that your Google Calendar may update only once every 24 hours.

What do I need to do if the gadget has trouble accessing my 'All Mail' folder?

Depending on your gmail settings, you may see the error "To use the gadget, Your 'All Mail' folder must be accessible via IMAP".

To enable, find your Mail settings in Google Apps mail then select the Labels tab. Ensure Show in IMAP is ticked on for the 'All Mail' folder:

Why do I get the error that single sign-in is disabled for the domain?

If you get the message Currently this single sign-in feature is disabled for the domain ... when trying to log into your Capsule account it indicates that single sign-on has been disabled on your domain and must be re-enabled in order to access Capsule via Google Apps single sign-on. To enable, visit Manage this domain > Advanced tools > Federated Login using OpenID and tick the box to allow.