Latest from the Capsule team
We’ve introduced a new function to Capsule to give you peace of mind for those awkward situations when you or a co-worker accidentally delete an important record! Whenever anyone on your account deletes a contact, opportunity, case, note, email or attachment, Capsule automatically places the record in Trash. The record remains in trash for 30 days before it is permanently removed.
At this stage only account owners have access to view and restore records in the Trash. We’re intending to expand this so that other users on an account can restore records they deleted without asking the account owner to do it for them.
We’re releasing the new Trash function progressively to accounts over the next 24 hours and once enabled, account owners will have access to it via the Settings page of their Capsule account.
The team here are busy working on updates to Capsule and some of the updates take advantage of capabilities in modern browsers that aren’t available in Internet Explorer 9 or Safari 5. As always we don’t take the decision to drop support for older browsers lightly. Internet Explorer 9 and Safari 5 now account for less than 1% of Capsule usage and for the most part there are alternative browser options available to these users to enable them to continue to use Capsule. As a result we’re discontinuing support for Internet Explorer 9 and Safari 5 on September 9, 2014.
We’ve also taken the opportunity to formalise our browser support policy. We’ve taken Google’s lead on this and will follow a similar policy of supporting:
Microsoft have stated they aren’t updating Internet Explorer beyond version 9 for users of Windows Vista. If you’re on Windows Vista and currently access Capsule using IE9 then you can continue to use Capsule by switching to Google Chrome or Mozilla Firefox.
We’re looking forward to rolling out a new Gmail gadget for Google Apps users starting April 29th. The new gadget introduces the following improvements:
Importantly, there is a step required to enable the new gadget on your Google Apps domain. When we release the new gadget on April 29th or soon after, the old gadget will disappear from your Google Apps account. An administrator of your domain needs to follow these steps to re-enable the gadget on your account.
Here’s a preview of what you’ll seen once the new gadget is enabled:
And once the gadget is expanded:
LinkedIn have changed the requirements for CRM applications and are unfortunately disabling our API access. As a result LinkedIn matches will stop appearing in Capsule’s social search feature.
LinkedIn notified us that:
Please note that currently we are not accepting any more CRM partners. We will update this page when we are ready to accept more applications in this program..
We’re aware that LinkedIn have sent similar notifications to other CRM applications and so this isn’t just a decision against Capsule.
LinkedIn’s decision to close their API’s to CRM applications is deeply disappointing. We are very grateful that for the most part the web is open as we are able to integrate interesting and useful services into Capsule. The LinkedIn integration we built in Capsule made it simple for users to locate their contacts on LinkedIn (via the public URL) and connect with them using the LinkedIn platform. LinkedIn’s decision to close our access seems counter intuitive if LinkedIn are interested in making it simple for their users to engage with the LinkedIn platform. We encourage LinkedIn to reconsider this decision.
We are exploring alternative ways to a offer similar capability outside of the LinkedIn API and expect to have something to share on this soon.
We’ve released an update to Capsule app to include tags on your contacts, cases and opportunities. You can now filter records based on one or more tags using the new filter icon on each of the list pages.
Use the funnel icon on the contact list for example and tap the tags you want to filter for. To clear the tag filter just click the little ‘x’ next to the tag filter in the list.
As part of our continued commitment to providing efficient and accessible customer support, we have recently rolled out a new design for our Capsule support portal.
The new design brings improvements to the way you can search documentation, browse popular articles and get in touch with us via a dedicated support form.
We continually publish new articles to the support portal in order for you to obtain the information you require quickly and easily. Searching the documentation will collate all of the articles relevant to your question and if you don’t happen to find the answer you are looking for, you can contact our support team directly for further assistance.
The new support form provides a more effective solution to handling new incoming tickets, which should provide a clearer idea of the issue you’re experiencing.
You can browse the new support portal at support.capsulecrm.com - if you have any feedback on the new design or suggestions on how we can continue to support you in using Capsule, don’t hesitate to get in touch.
The Capsule app for iOS and Android was launched earlier this year and we’ve since released a further 12 updates to the app based on feedback from users. Those updates included bug fixes and the following features:
With the latest update to the Capsule app you can now import contacts directly from your phone into the Capsule app. Many of our users have requested the ability to scan business cards and while we can’t yet offer this directly in Capsule, the new import function means you can scan business cards using your favourite card scanning app and use the import function to add to Capsule. You can find instructions and suggested apps in our import guide.
If you haven’t already installed the Capsule app on your phone then visit the App Store or Google Play on your phone and search for “Capsule CRM” to install.
If you would like to offer your suggestions or vote on existing suggestions please head over to our UserVoice page for the mobile app and let us know.
Google has updated and improved the Google Apps Marketplace which provides thousands of third-party applications that extend Google Apps for Business. Capsule is one of the first 23 applications available at the launch of the improved Google Apps Marketplace to install directly from the Admin console.
Over the past couple of months we've been working with support from the Google Apps Marketplace team to ensure that the migration to OAuth 2.0, which brings greater security is as seamless as possible for existing customers who access Capsule via Google Apps.
There are a lot of technical changes under the hood but your Capsule account will continue to work just as it has. Domain administrators will receive a confirmation email once the migration of Capsule to OAuth 2.0 has been completed on your domain. There's nothing you need to do. You'll continue to sign-in to Capsule using the app launcher in Google and the Gmail gadget will continue to work as before.
In a few weeks once the migration is complete we'll be launching a shiny new faster version of the Gmail gadget. Here's a sneak peek of the new gadget in expanded mode running inside Gmail:
We're also planning further integration with Google Apps to take advantage of some new capabilities from Google so stay posted.
One of the projects we’re working on right now is to improve the readability and design of email notifications generated by Capsule. If you’re the owner of a Capsule account you might have already spotted the new email designs in the signup, billing and user invite emails. One of the main changes is that these emails are no longer plain text but have a fresh HTML design. Next up is the daily task reminder email which is delivered to most of our users every morning. Here’s a peek at what you’ll see when the new email design is rolled out this week:
For those of our users familiar with creating email newsletters you may be aware of how HTML support differs greatly across email clients. If you’re sending your own HTML emails or newsletter to your customers here’s a few things to look out for when creating your emails:
Capsule for Mobile has just had a big update and is now available in the Apple App store and Google Play store. Key changes include:
To install Capsule just visit the Apple App store or Google Play store on your phone and search for Capsule CRM
We now have a dedicated team working on the mobile app and they’re busy working on further updates. If you have your own ideas we’d love to hear about them. We’ve just launched a dedicated forum on uservoice for the mobile app where you can share your ideas and vote on others.
If you are a Blackberry user you can continue to use the previous release of the mobile application. We don’t have any immediate plans to release an updated version for the Blackberry, but let us know if you want Blackberry support so we can gauge interest. For steps to install the previous release please read this blog post.
It’s fair to say that older versions of Internet Explorer aren’t well loved by web developers. We spend a lot of time testing and creating workarounds for IE 7 & 8 when working on new updates to Capsule. Even then, the user experience and reliability we can offer in these browsers is compromised because the capabilities of these browsers are far behind what is achievable in a modern browser. Patching the limitations in these browsers also means we end up deploying more code which adds to page load times.
With limited time and resources, it’s important that we focus our efforts in the areas that add most value across our customer base. Discountuining support for IE 7 & 8 will let us move faster and with less constraints. As of July, Capsule will no longer support IE 7 or 8.
We haven’t taken this decision lightly. The vast majority of our users are on Chrome, Firefox or Safari. Internet Explorer users account for 11% and most of these are already on IE 9 or 10. Usage for IE 7 & 8 has been falling over the last 12 months and now accounts for around 1% and 2% respectively.
If you are using Internet Explorer 7 or 8 we suggest that you upgrade to a modern browser such as Google Chrome or Internet Explorer 10. If for whatever reason you’re unable to do so we’ve added support for Google’s chrome frame which is a free plug-in for Internet Explorer that web apps can use to provide you with additional features and better performance. Visiting Capsule using IE 7 or 8 you will see a prompt to install Chrome frame:
Not long ago we released an update to the history section of a contact and we brought you a brand new twitter feed. To bring the rest of the app inline we’ve updated the layout of contact details and replaced some of the icons. You’ll also find buttons in place of links to help make where to click next more obvious. Overall you should feel Capsule is a little more spacious and easier to use.
At the same time we’ve improved performance on some user interface elements so you should feel some menus and page loads a little snappier!
We've updated our Twitter integration to support Twitter's latest API and display requirements. At the same time we've taken the opportunity to improve our Twitter functionality. Now when you view a contact in Capsule that has a twitter account you can see more tweets and you can reply, retweet or favourite tweets directly from Capsule. You can also view pictures that have been included in a tweet.
As consequence of Twitter's latest requirement we can no longer show tweets for a contact unless you've connected your Twitter account to Capsule. If you are already taking advantage of our awesome social search functionality then you're already set-up and good to go with the new tweets display. If not you can connect your account via the Social Integrations page in your preferences. See our social search configuration guide for more info.
We've also taken the opportunity to tweak the display of history so it fits more neatly alongside the new tweet styling. In particular the edit and delete actions for notes and emails are now activated on hover.
By popular request, we’ve recently added American Express to our existing credit card support for Visa and Mastercard. If you’re currently paying by MasterCard or Visa and would prefer to pay by American Express you can use the change payment card process in Capsule.
Capsule is a service of Zestia Ltd which is a company registered in England with company number 06418281. © 2008-2014 Zestia Ltd. All Rights Reserved.